By Light Professional IT Services · 1 day ago
Cyber System Support Specialist
US-FL-Orlando
Full-time
Onsite
Entry Level
1+ years expBy Light Professional IT Services LLC provides technology and systems for warfighters and federal agencies. The Cyber System Support Specialist will offer technical assistance on the Persistent Cyber Training Environment platform, including troubleshooting, documenting issues, and ensuring operational standards are met.
GovernmentInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical assistance to end-users on the Persistent Cyber Training Environment (PCTE) platform
Resolve user inquiries, document issues, and ensure operational service standards are met
Monitor reported issues, conduct thorough research, and troubleshoot using product information to deliver solutions
Provide guidance on issue resolution and escalate issues as needed
Assist in supporting software upgrades, setting up user profiles, and maintaining user accounts to ensure timely responses and high-quality service levels
Utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance
Oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions
Incorporate user feedback for ongoing improvements to the customer experience
Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE
Interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions
Qualification
Required
Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (6 years' experience in lieu of degree)
1+ years of experience working on a help desk
DoD 8570.01M IAT Level II or higher
Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders
Relevant network engineering certification such as JNCP, CCNA, Palo Alto, CCNA Cyber Ops, or other
Certifications in RedHat / Linux / VMware / Windows (install, configure, maintain and administer)
Display attention to detail while entering user information to ensure accuracy, minimizing the need for corrective actions
Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures
Offer professional-level support for virtual environments, network functions, and other technical challenges
Display adaptability to meet customer needs and requirements effectively
Eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance
Preferred
The ideal candidate should be flexible in their work schedule, including the ability to work different shifts and weekends
Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE
Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP)
Interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions
Benefits
Medical, Dental & Vision Coverage
Wellness Program
401(k) Matching
Disability (Short Term & Long Term)
Employee Assistance Program
Life Insurance
Education & Training
Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)
Company
By Light Professional IT Services
BY LIGHT Professional IT Services is a provider of IT, cloud, cyber and infrastructure solutions to the US Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-31Acquired
Leadership Team
Bob Donahue
CEO By Light
Mike Bowser
Chief Operating Officer
Recent News
2026-01-07
2025-12-01
2025-10-09
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