The State University of New York · 7 hours ago
Help Desk Analyst - Office of Information and Technology
Albany, NY
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $57K/yrThe State University of New York is seeking tech-savvy applicants for the Help Desk Analyst position in their Office of Information Technology. This role involves providing first-level support for users, diagnosing and resolving technical issues, and maintaining technical documentation.
Charter SchoolsEducationUniversities
No H1B
Responsibilities
Serve as point of contact for technical assistance for walk-in, chat, phone, conference room, and e-mail customers
Diagnose, troubleshoot, and resolve technical issues for hardware, software, and audio visual (AV) equipment
Redirect or escalate unresolved issues and requests to higher level support
Provide information on IT and AV products and services
Maintain records of problems and resolutions, maintain technical documentation on solutions to issues
Give thoughts on processes and how they may be improved
Configure computers for user deployment
Qualification
Required
Bachelor's degree from an accredited higher education institution
Excellent oral, written, and interpersonal communication skills; including the ability to explain technical concepts in non-technical terms
Ability to work and communicate with executive level staff in a professional manner
Knowledge of Microsoft Operating Systems, Microsoft Office365 Applications Suite, and Adobe Document Suite
Knowledge of mobile devices, computer hardware, and AV equipment
Ability to lift computer related hardware up to 40lbs
Willingness to adopt and/or learn technologies needed to support, maintain, and enhance the University's goals
Preferred
Experience with Team Dynamix, ITIL, Networking, Information Security
Experience with other Microsoft Products (e.g. Server, Azure, Teams, Active Directory)
Experience with non-Microsoft operating systems (e.g., Google Android, MacOS, iOS, Linux)
Experience with creative software (e.g. Adobe Creative Suite, Autodesk, WordPress)
Benefits
NYS health insurance
Free dental and vision coverage
Competitive retirement options
Tuition assistance
Parental leave at full pay
Generous vacation, sick, and holiday time
13 days of paid holidays per year
15 days of vacation and 15 days of sick time accrued for the first year of employment
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
Company
The State University of New York
The State University of New York is a system of public institutions.
Founded in 1948
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
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2025-07-22
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