Smithbucklin · 17 hours ago
Help Desk Technician
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $50K/yr
0+ years expSmithbucklin is a 650-person, employee-owned professional services company with over 70 years of success serving the association market. They are looking for a Help Desk Technician to join their Corporate IT unit in Chicago, responsible for providing support for end user software and hardware, troubleshooting issues, and assisting with technical inquiries.
EventsNon Profit
No H1B
Responsibilities
Perform installs, upgrades, moves and changes for computer workstation hardware and software, printers and other peripheral devices
Act as initial contact for internal and external customer technical support inquiries related to computer workstation hardware and software, telephone, network, operating system, printing and Internet access problems
Provide first level support and problem escalation if needed, including answering the Help Desk phone, responding to Help Desk Tickets and assisting walkup requests
Meeting set-up and support including Teams/Zoom video conferencing and other setups/cabling as required. Some meetings require after-hours and/or weekend support, alternating with other staff
Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems
Seek feedback from other Help Desk Technicians to optimize and improve support
Qualification
Required
High school diploma or equivalent education
0-3 years of relevant professional experience in a support/helpdesk position
Familiarity with Microsoft Windows 11/MacOS
Familiarity with Microsoft Active Directory and Microsoft Entra ID
Familiarity with Microsoft Office Applications (including Outlook, Teams, OneDrive, SharePoint)
Familiarity with supporting mobile devices (iOS/Android) for email and multi-factor authentication
Preferred
CompTIA A+, Network+, ITIL Foundation certifications are a plus
Experience troubleshooting a wide range of problems (LAN, WAN, web, hardware, end user software, etc.) is a plus
Experience entering data into a ticketing system is a plus
Exposure to remote support tools (e.g., TeamViewer, Zoom, or similar) is a plus
Benefits
Hybrid environment offers you the option of working from home two days per week
Standard 40-hour week
Possibility of additional hours based on project deadlines
Equal chance to experience the fulfillment and reap the benefits of ownership
Company
Smithbucklin
For 75 years, Smithbucklin has been a trusted steward for our association, society, and community partners, deeply vested in each one’s purpose, goals, values, and long-term success.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Sanderson
President & CEO
Company data provided by crunchbase