BITCO Insurance Companies · 10 hours ago
Claims Manager
San Antonio, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expBITCO Corporation is a leading provider of specialized insurance solutions seeking a Liability Claims Manager for their branch office in San Antonio, TX. The role involves overseeing the day-to-day operations of a claims team, managing workflow, providing training, and ensuring claims are processed accurately and efficiently.
Insurance
No H1B
Responsibilities
Review and evaluate contractual documents to identify potential risk transfer opportunities and/or for exposure to same
Directs and supervises the work of assigned claims team, including the quality, quantity, and timeliness of work product
Maintains current company and department processes and procedures. Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
Review and evaluate claim reserves to ensure that the respective reserve is timely and properly reflects the potential exposure
Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials required
Provide proper documentation and reporting of investigation and claims handling activities
Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
Maintain a working knowledge of regulatory and jurisdictional requirements
Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
Coordinates with Claims Management to staff assigned claims team with persons who have the appropriate and commensurate skills, abilities and interests to perform the job responsibilities
Coordinates with and assists Claims Management in carrying out personnel and salary administration involving persons under their supervision
Participates with the Underwriting Management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
Provides ongoing training for local Claims team
Coordinates with the Underwriting Management team in preparing or giving input for the preparation of required budgets for the branch office
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
Perform other duties as assigned
Qualification
Required
10 or more years of claims experience in the following areas: Commercial General Liability, Commercial Auto, Commercial Property/Inland Marine, Construction Defect and general Casualty, Oil & Gas claims which may be pending in multiple jurisdictions
Complex Coverage – proficient in managing and analyzing complex coverage claims and providing clear and accurate direction to claims staff accordingly
Claims Administration – analysis of losses, reports, reserves, compliance, laws, and procedures within the handling territory, providing clear and accurate direction to claims staff to meet best practices and company guidelines across multiple jurisdictions
Claims Settlement – provide clear and accurate direction to claims staff in the analysis and resolution of claims within the assigned claims territory. Ensure timely and accurate preparation of coverage communications, releases, and proof of loss statements
5 or more years' experience managing a Claims Team
Strong understanding of contractual indemnity and additional insured issues
Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service to BITCO customers, including but not limited to its agents and policyholders
Strong verbal and written communication skills, both internally within the team and externally
Proven ability to stay organized and meet deadlines
Efficiently utilize and oversee the utilization of computers and claims-related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised
Must be legally authorized to work in the United States
Preferred
Chartered Property Casualty Insurance (CPCU), Associates in Claims (AIC), and/or similar professional designation are desired
Benefits
Competitive salary and benefits.
Paid time off and 12 paid holidays a year.
Health, dental, and vision insurance.
Company paid life insurance – 2x annual earnings.
Old Republic 401(k) Savings and Profit Sharing Plan.
Education and training opportunities.
Insurance designations encouraged with financial assistance available.
Daily two-hour flexible start and end time for 7.5-hour workday.
Employee Fitness Program.
Company
BITCO Insurance Companies
Provides quality insurance services to special industries including construction, forest products and oil & gas. It is a sub-organization of Old Republic International Corporation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Vance
Sr. Vice President Information Technology / Chief Information Officer
Steve Agey
EVP Chief Underwriting Officer
Recent News
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