Encore · 6 hours ago
Field Operations Engineer, Internet Services
Schiller Park, Illinois, United States
Full-time
Hybrid
Mid Level
3+ years expEncore is a company specializing in providing operational support for internet services at events. The Field Operations Engineer is responsible for sales and operational support, working closely with network service locations to ensure successful event execution and maintaining relationships with venue partners.
Event ManagementEvent PromotionEvents
Responsibilities
Drive sales of internet services to clients by maintaining regular contact with network service locations
Work with the local teams to reinforce sales and pricing strategies based upon Encore best practices
Participate in client calls relating to meeting space network services, interpret client need, recommend the appropriate technical solutions and suggest potential up-sells
Maintain relationships with key customers with intensive network service needs, recommending locations for future events and keeping track of clients
Work with executing location as well as Meeting Organizers to plan and design the appropriate technical solution for an event that is suitable for proper deliverables to achieve meeting execution success
Define network requirements and communicate them to the Encore Network Operations Center or 3rd party provider for execution
Coordinate all necessary hardware and staffing required for successful execution
This position will be required to travel to the executing site to support event execution
Develop and maintain relationships with property Directors and other field operations employees at Encore network service locations, instilling confidence in the company’s network service solutions
Act as the first point of contact for all network service best practices from the field, providing the answer where appropriate and escalating where necessary
Act as mentor to staff of hotels with new network service contracts, throughout the installation process
Under general supervision, guide the team through in person training sessions and published training material in advance of the physical installation
Closely support sites in the initial few months of service to solidify local knowledge
Contribute to the continuous improvement of field teams expertize in professional deliverables
Qualification
Required
Bachelor of Science degree in Computer Science or commensurate experience
Minimum 3 years Event IT experience including 1 year in hospitality setting
Encompass all skills at the C3 & C2 Level. Within 6 months, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role
Knowledge of Networking and Wireless Design
Knowledge of Capabilities and Limitations of Networking Equipment
Technical Sales experience
Strong verbal and written communication skills
Ability to manage and organize time and projects successfully
Highly proficient in Microsoft Office suite
Self-motivated with the ability to work independently
Preferred
Cisco Certified Network Associate or equivalent
Company
Encore
Encore Creative is a production and event management company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-06Acquired
Leadership Team
Jessie Essman
VP, Enterprise Project Management
Evan Swidler
Chief Human Resources Officer
Recent News
2026-01-05
2025-12-02
2025-11-07
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