SeaComm · 12 hours ago
Mortgage Loan Servicer
Massena, NY
Full-time
Onsite
Entry Level
$17.63/hr - $19.63/hr
1+ years expSeaComm is a credit union focused on delivering Total Member Delight in service interactions. The Mortgage Loan Servicer manages administrative and customer service aspects of mortgages, ensuring compliance, documentation, and member support throughout the loan servicing process.
BankingFinancial ServicesInsurancePayments
Responsibilities
Payment and account management. Handle escrow disbursements and manage loan maintenance requests. Execute all payments in a timely fashion to avoid incurring penalties. Process, analyze and mail escrow analysis notices to customers
Member Service: Respond to member inquiries, provide support to borrowers, and assist with issues like insurance company changes. Processing mail, faxes, and emails pertaining to current bills and researching issues and concerns for members. Function as a resource for retail personnel with escrow questions
Compliance and reporting: Monitor and ensure compliance with all Credit Union policies and procedure and federal regulations. Assist with HMDA review and NMLS registration. Appropriately order and post Lender Placed Insurance for Escrowed Loans
Documentation and record-keeping: Maintain accurate loan records, scan and file loan documents, and ensure data integrity in all mortgage servicing platforms. Set up escrow records on all new Escrow loans
Risk Management: Track flood zone and flood insurance requirements, monitor insurance coverage on collateral properties. Follow up on delinquent tax issues related to escrowed loans
Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
Liaison and coordination: Coordinate with other departments, vendors and other third parties to resolve issues
Perform other duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Ability to manage and prioritize multiple time-sensitive tasks with accuracy and proficiency
Excellent verbal and written communication skills: ability to communicate effectively and project a professional image when interacting with members, prospects, third parties and people at all organizational levels, both internal and external
Ability to work independently, as a member of a team and across credit union departments
Proficiency with software such as word processing, spreadsheets, account processing and loan documentation
Benefits
Paid Time Off
Paid Holidays
401K Plan
Medical
Dental
Vision
Flexible Spending Account Option
Life Insurance
Dependent and Spouse Life Insurance Options
Short Term Disability Insurance
Long Term Disability Insurance
Accident Insurance Options
Hospital Indemnity Insurance Options
Specified Disease Insurance Options
Pet Insurance
Legal/ID Shield Options
Employee Referral Program
Paid Volunteer Day
Employee Loan Discounts
Company
SeaComm
SeaComm is a credit union that deals with online payment, loans, insurance and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Wilson
President & Chief Executive Officer
Company data provided by crunchbase