Central Network Retail Group, LLC (CNRG) · 1 day ago
CNRG Spec IT
Arden Hills, MN
Full-time
Onsite
Entry Level
1+ years expCentral Network Retail Group, LLC (CNRG) is seeking a CNRG Spec IT technician to provide support and solutions for end users and customers. The role involves hardware and software support, installation and configuration, and troubleshooting technical issues to ensure high uptime for customers.
E-CommerceRetail
Responsibilities
Provide hardware/software support to clients in person, via emails, phone calls, etc
Resolve complex issues effectively and follow through to appropriate resolution
Perform software/hardware installations, configurations and upgrades
Install and configure new workstations
Support, test, and troubleshoot hardware, software and OS problems. This can include pc’s, scanners, printers etc
Have a firm understanding of Audio Visual (AV) equipment, troubleshooting, etc
Provide executive level support
Coordinate with vendors for any hardware warranty support issues
Work independently and research issues
Ability to troubleshoot mobile device issues
Log and maintain all service tickets in appropriate ticket queues
Document all work performed and submit accurate time cards daily
Any other responsibilities needed by management
Qualification
Required
Excellent verbal and written communication skills. Able to explain technical issues in a clear and understandable manner
Ability to understand tech requirements, requests, challenges from our business and translate those to solutions
Minimum of one years' experience supporting and installing Windows Desktop operating systems
Advanced knowledge and proven record deploying and supporting Google Workspace
Knowledge of deploying and supporting Microsoft Office applications
Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching
Basic understanding of and practical entry level support experience of Backup processes, software and hardware
Good understanding of and practical deployment experience of Client Mobile messaging devices including iPhone, Android handhelds and Tablets
Proven troubleshooting and diagnostic skills
Ability to communicate with users and provide remote support while using a variety of remote support tools
Must be a detail-oriented self-starter – function autonomously while being a strong team player
Strong customer service orientation
Demonstrated dedication to consistent quality
Occasional after-hours or weekend work may be required
Employees will be responsible for critical infrastructure and will be required to be accessible via cell phone outside of normal business hours
Light travel may be necessary at times
High School Degree mandatory
Benefits
401k with employer match
Employee Assistance Program
Full-Time benefits include Medical, Vision, Dental, Critical Illness, and LTD/AD&D, STD, Life Insurance, Dependent Life Insurance
Company
Central Network Retail Group, LLC (CNRG)
Central Network Retail Group, LLC (CNRG) is a multi-format, multi-brand retailer operating 145 hardware stores, home centers, and lumberyards throughout 16 states across the US.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Cowart
COO
Company data provided by crunchbase