Fox Corporation · 15 hours ago
Member Experience Manager
Los Angeles, CA
Full-time
Onsite
Senior Level
$102K/yr - $120K/yr
5+ years expFox Corporation is launching a new membership-based business focused on premium live entertainment experiences. The Member Experience Manager will ensure high member satisfaction and retention by delivering personalized service and managing member relationships across various touchpoints.
BroadcastingMedia and EntertainmentNewsSports
Responsibilities
Utilize CRM, internal tools, and online systems to assist members in our club suites with operational run of show, issue solving, and delivering a high-touch membership experience
Engage with members via multiple touchpoints – email, phone, text, in person – as their primary point of contact to the Club; assisting them with making reservations, accessing tickets, and creating unforgettable experiences throughout the portfolio of club offerings
Assist and contribute to weekly meetings to discuss member feedback, operational insights, and any additional details relating to members or our events
Assist the Director in designing and implementing strategies that deepen member relationships, increase member satisfaction, and increase retention
Identify and monitor membership metrics (retention, satisfaction, membership usage, personal details) and continuously assist to refine engagement efforts based on insights, feedback, and data collected
Event-day hosting, including placing catering orders, welcoming members to the suite, assisting with navigating the space, recording any notable member key insights, and facilitating additional experiences as the Club adds them
As the membership scales, assist with building the framework for hiring, training and developing a team of Member Suite Specialists
Qualification
Required
5+ years of experience in a member service role or hospitality space preferably at a private club or hotel space (e.g., country club or social club)
Experience working in CRM systems, entering, managing and organizing confidential data
Strong communication and interpersonal skills, with a high degree of empathy and poise
Comfortable working cross-functionally in a fast-paced, growth-stage environment with little direction
Organized, detail-oriented, and able to manage multiple engagement efforts simultaneously
Preferred
Experience in hospitality, luxury services, live entertainment, or event operations
Experience working in startup environments or within new business incubation teams
Familiarity with ticketing systems across a variety of venues and experiences
Familiarity with operations procedures at a variety of venues, stadiums, and experiences
Benefits
Medical/dental/vision
Insurance
A 401(k) plan
Paid time off
Other benefits in accordance with applicable plan documents
Company
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.11B2025-09-08Post Ipo Secondary· $913.3M
2020-04-07Post Ipo Debt· $1.2B
2019-05-19IPO
Leadership Team
Paul Cheesbrough
Chief Executive Officer - Tubi Media Group
Andrew Croxson
Chief Financial Officer - Tubi Media Group & EVP, Strategy & Growth
Recent News
Sports Business Journal
2026-01-22
2026-01-16
Business Insider
2026-01-09
Company data provided by crunchbase