Mannapov LLC · 15 hours ago
Accounts Receivables/Customer Service Specialist
BOERNE,TX,US
Full-time
Onsite
Entry Level
1+ years expMannapov LLC is seeking an Accounts Receivable/Customer Service Specialist responsible for collecting and recording payments from customers. The role involves tracking payments, resolving customer inquiries, and maintaining accurate accounts receivable records to ensure excellent customer support.
E-Commerce
Responsibilities
Processing, verifying and posting of incoming payments in compliance with financial policies and procedures for ecommerce and wholesale divisions
Researching and solving account discrepancies by maintaining accuracy in processing invoices and payments
Gather and verify invoices for appropriate and up to date documentation prior to payment
Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date
Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms
Support other accounting and finance team members, inventory management, and cost accounting
Development and maintenance of Excel Spreadsheets
Generate reports detailing accounts balances and status for internal use
Understand expense accounts and cost centers
Understands compliance issues around accounts payable processes (W-9, sales tax, etc.)
Purchases office and other supplies
Additional responsibilities as requested
Opens, annotates, reviews, and processes incoming mail/email, determining what mail to forward, answer, and directs calls under the guidance and authority of the Client Coordinator
Assists on accepting and adding new customers; including maintains the accuracy and integrity of all current customers’ profiles on Mannapov & ICE databases or other Sales platforms and CRMs
Works closely and responds to task requests from CEO, CAO, Client Coordinator, Shipping Manager, Director of Sales, Sales Team Claims Coordinator in full understanding of our business relationship with customers
Assist and updates all customer’s business profiles in the direction of Client Coordinator, including ensures and validates all proper paperwork, manual and electronic, is complete and accurate, such as Business Account Application MAN-057, and updating any checklist relating to these documents
Assists Compliance with customers by gathering and communicating required documentation to qualify for Evaluated Non-Functioning R2/Ready for Repair equipment sales. Initiates required documents needed to qualify customers for end-of-life products and updating any checklists relating to these documents
Monitors customer perception by evaluating and tallying satisfaction with Mannapov, LLC’s products and/or services via Customer Satisfaction Survey MAN-F26 and reports any communicated complaints to Sales Manager
Maintains and requests customers of Sales Tax forms responsibilities and not limited of proper documentation based on the customer’s place of business (Domestic or International)
80% of the tasks are large sets of Data Entry and verbal communication. Must transform raw data into valuable insights, ensuring accuracy and efficiency
Assists the continuous update and coordinates all current customer information and internal reports such as “touch points” which reinforce the on-going sales and client retention process: company name, billing address, delivery address, thank you notes, customer appreciation gifts, etc
Performs other related duties as assigned. To include warehouse duties, when needed
Qualification
Required
Processing, verifying and posting of incoming payments in compliance with financial policies and procedures for ecommerce and wholesale divisions
Researching and solving account discrepancies by maintaining accuracy in processing invoices and payments
Gather and verify invoices for appropriate and up to date documentation prior to payment
Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date
Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms
Support other accounting and finance team members, inventory management, and cost accounting
Development and maintenance of Excel Spreadsheets
Generate reports detailing accounts balances and status for internal use
Understand expense accounts and cost centers
Understands compliance issues around accounts payable processes (W-9, sales tax, etc.)
Purchases office and other supplies
Additional responsibilities as requested
Opens, annotates, reviews, and processes incoming mail/email, determining what mail to forward, answer, and directs calls under the guidance and authority of the Client Coordinator
Assists on accepting and adding new customers; including maintains the accuracy and integrity of all current customers' profiles on Mannapov & ICE databases or other Sales platforms and CRMs
Works closely and responds to task requests from CEO, CAO, Client Coordinator, Shipping Manager, Director of Sales, Sales Team Claims Coordinator in full understanding of our business relationship with customers
Assist and updates all customer's business profiles in the direction of Client Coordinator, including ensures and validates all proper paperwork, manual and electronic, is complete and accurate, such as Business Account Application MAN-057, and updating any checklist relating to these documents
Assists Compliance with customers by gathering and communicating required documentation to qualify for Evaluated Non-Functioning R2/Ready for Repair equipment sales. Initiates required documents needed to qualify customers for end-of-life products and updating any checklists relating to these documents
Monitors customer perception by evaluating and tallying satisfaction with Mannapov, LLC's products and/or services via Customer Satisfaction Survey MAN-F26 and reports any communicated complaints to Sales Manager
Maintains and requests customers of Sales Tax forms responsibilities and not limited of proper documentation based on the customer's place of business (Domestic or International)
80% of the tasks are large sets of Data Entry and verbal communication. Must transform raw data into valuable insights, ensuring accuracy and efficiency
Assists the continuous update and coordinates all current customer information and internal reports such as 'touch points' which reinforce the on-going sales and client retention process: company name, billing address, delivery address, thank you notes, customer appreciation gifts, etc
Performs other related duties as assigned. To include warehouse duties, when needed
Must be detail oriented
Excellent organizational skills
Excellent communication skills both verbal and written
Ability to work independently or as a team member
Convey a professional and positive image and attitude representing core company values and goals
Understand and demonstrate the importance of maintaining confidentiality
Proficient with Microsoft Office software, with emphasis on Excel. High level of Data Entry intermediate skills with Excel, Google Docs, and Apple computers
Ability to work under pressure, multi-tasking to meet changing deadlines
Excellent proofing skills producing error free documents
Practices good telephone etiquette skills
Must be responsible and reliable
Must be able to Read, Write and Speak English
High School diploma or GED required
1-3 years' experience in Customer Service
1-3 years' experience in Accounts Receivables and Collections
Company
Mannapov LLC
OUR GOAL: TO ASSIST IN GROWING YOUR SALES We can offer an array of services catered to your needs, including supply chain fulfillment, asset recovery, reverse logistics, recycling and distribution of products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Rafael Nieves
Chief Technology Officer
Company data provided by crunchbase