NEOGOV · 14 hours ago
PRINCIPAL COMMUNITY RELATIONS OFFICER (BUS SPEED AND RELIABILITY)
Los Angeles, CA
Full-time
Onsite
Senior Level, Lead/Staff
$87K/yr - $130K/yr
5+ years expNEOGOV is part of the Los Angeles County Metropolitan Transportation Authority, which aims to provide a world-class transportation system in LA County. The Principal Community Relations Officer serves as a key liaison between Metro and the community, managing outreach efforts and stakeholder communications to foster trust and collaboration.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides high-level liaison work between Metro and Board members, passengers, and external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro's transit services, systems, and programs
Serves as lead staff in planning, implementing, and managing assigned construction projects and other special projects designed to meet community needs
Provides guidance and assistance to new or entry-level employees
Plans and implements, or attends publicity efforts, strategies, and outreach programs to define community needs, obtain their input, gain their support, and promote Metro's projects, programs, and initiatives
Meets and confers with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and to reach mutually acceptable solutions
Researches incidents, complaints, and concerns, including difficult and sensitive problems, and interfaces with contractors and management at all levels of the organization to resolve issues
Recommends strategies to promote Metro's strategic goals and objectives
Prepares and makes presentations to management, public officials, community groups, schools and other stakeholders
Provides support to project management and the department, and inter-department management in Board presentations, community outreach, and in coordinating construction activities and mitigations
Provides input in creating useful communication tools and methods
Develops content for collateral material to educate the public on construction activities
Keeps the community and elected officials informed of construction impacts related to construction projects
Remains up to date on current and proposed activities and programs, and applicable regulations by attending Board, project, and community meetings
Prepares correspondence, reports, newsletter, and talking materials, as requested, by management or public officials
Plans and conducts safety education outreach before and during construction projects
Coordinates and conducts tours of Metro construction projects
Provides input for developing budget
Prepares Request for Proposals (RFPs) for promotional and/or professional services; negotiates and monitors contracts to ensure compliance with project goals
May be required to perform other related job duties
Qualification
Required
Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field
Five years of relevant experience performing community relations work; some positions in this class may require specialized experience in area of assignment
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Ability to understand and speak a language other than English may be required for some positions
Must be willing to be on call and work evenings and weekends
Knowledge of theories, principles, and practices of community relations, government relations, and public relations
Knowledge of protocols when communicating with public agencies
Knowledge of Metro transit system
Knowledge of group dynamics and community organizing techniques
Knowledge of structure, functioning, and protocol of local government agencies and community groups
Knowledge of research and analytical techniques, methods, and procedures
Knowledge of applicable business software applications
Skill in performing effective, diverse, and spontaneous communications
Skill in communicating effectively orally and in writing
Skill in exercising sound judgement and creativity in making recommendations
Skill in interacting professionally with various levels of Metro staff and outside stakeholders
Skill in designing, implementing, and coordinating public or community programs to promote Metro's services and programs
Skill in working under pressure
Ability to relate to diverse community members
Ability to represent Metro before the public
Ability to write clear comprehensive reports
Ability to analyze situations, identify problems, recommend solutions, and evaluate outcomes
Ability to coordinate multiple projects and meet critical deadlines
Ability to understand, interpret, and apply relevant policies, laws, regulations, and contracts
Ability to read, write, speak, and understand English
Preferred
Experience developing communication plans focused on engaging diverse and equity focused communities
Experience developing relevant materials such as visual presentations, fact sheets, and meeting notices to support external communications for projects
Experience using Salesforce Customer Relationship Management (CRM), Marketing Cloud, or Social Studio to facilitate and administer stakeholder communications regarding project activities
Benefits
Medical/Dental/Vision Plan
Group Life Insurance
Accidental Death & Dismemberment Insurance
Long-Term Disability Insurance
Holidays
Time off with Pay (TOWP)
Pension Plan
Other Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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