Singapore Airlines · 2 days ago
Account Manager
NYC Metro Area
Full-time
Onsite
Mid Level
3+ years expSingapore Airlines is seeking an experienced TMC Account Manager to drive revenue growth and expand market share within their regional portfolio of large Travel Management Companies (TMCs). In this dynamic role, you will develop strategic sales plans, foster strong client relationships, and leverage consultative selling techniques to promote passenger ticket sales.
Air TransportationTransportation
Responsibilities
Develop, promote, and service TMC-driven passenger ticket sales through targeted in-person meetings, telephone calls, and digital correspondence
Collaborate closely with accounts to expand NDC penetration and maximize revenue opportunities
Analyze market trends and the competitive landscape to design and implement cost-effective sales strategies that achieve revenue, traffic, and share targets
Establish and maintain regular, direct contact with both current and prospective customers, ensuring repeat and new business through strong, trusted relationships across various organizational levels
Initiate impactful sales activities—including sales blitzes, educational seminars, presentations, and roadshows—with a focus on maximizing ROI. Represent Singapore Airlines at industry events, conventions, and trade functions to promote our products and destinations
Create compelling selling propositions by combining contract components and TMC incentives tailored to our diverse portfolio of accounts
Develop and nurture relationships with key stakeholders to identify new business opportunities and foster customer loyalty
Prepare and present regular management reports detailing sales efforts, competitive activities, and market trends
Assist with resolving and collecting agency debit memos and other outstanding payments in accordance with company guidelines
Support corporate sales initiatives driven through TMC channels
Utilize Salesforce to manage call patterns, generate reports, source leads, and track progress
Leverage Tableau dashboards for data analysis and insights
Perform additional projects and duties as needed, including occasional availability outside regular office hours and on weekends for operational demands
Qualification
Required
A minimum of three years' sales experience in the air travel industry, focusing on global and regional TMC sales
Established relationships with TMC and Agencies in New York City and surrounding markets
Proven experience and contacts with MICE travel buyers is highly desirable
Understanding of NDC is a strong advantage
Basic knowledge of Tableau, AI, Sabre360, and NDCx is a plus
Excellent interpersonal, communication, and presentation skills with a results-oriented mindset
Proficiency in office IT tools and data analysis
Possession of a valid driver's license and access to your own car for sales visits
Preferred
A college degree is preferred
Benefits
Full-Time with Benefits
Company
Singapore Airlines
Singapore Airlines is the flag carrier airline of Singapore that provides air transportation services to customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.25B2024-03-14Post Ipo Debt· $500M
2020-07-23Post Ipo Debt· $750M
1985-12-18IPO
Leadership Team
Choon Phong Goh
CEO
George Wang
Senior Vice President Information Technology
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