IQ Fiber · 14 hours ago
Junior Network Operations Center (NOC) Technician
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expIQ Fiber is a rapidly growing fiber-optic high-speed internet startup that aims to provide a smarter internet experience. They are seeking a Junior Network Technician to support their operations by troubleshooting and managing networking equipment while providing technical support to team members and customers.
InternetResidentialService Industry
No H1B
Responsibilities
Assisting in the management of team accounts, including onboarding and offboarding processes
Responding to technical issues through internal and vendor ticketing systems, collaborating with the Customer Support team to ensure timely resolutions
Acquiring the knowledge and skills necessary to configure and manage broadband services
Support XGS-PON hardware components by troubleshooting, diagnosing, testing, configuring, and upgrading lab systems, operational systems, data centers, public Wi-Fi, and customer networking equipment
Assist in configuring and managing mass firmware updates for on-premises equipment and Optical Line Terminals (OLTs)
Collaborate with Network Engineers to perform data backups, disaster recovery operations, upgrades, and maintenance of core network equipment to ensure network availability
Collaborate with the Outside Plant team to activate fiber cabinets, troubleshoot fiber optics-related issues, escalate concerns when necessary, and address customer concerns in partnership with the Network Operations Center (NOC) and Customer Support teams
Track and manage non-customer issues and tasks, maintaining an internal project management tracking board
Coordinate with vendors to implement network solutions and upgrades, ensuring effective and timely communication
Execute acceptance test plans and provide feedback
Perform other duties as assigned
Qualification
Required
Proven customer support mindset with a comprehensive understanding of the customer journey
Exceptional written and verbal communication skills, including the ability to distill technical information and effectively communicate with diverse audiences
Strong interpersonal skills and a collaborative, humble approach to teamwork
Self-motivated and self-sufficient with the ability to work independently and autonomously
Agile and capable of prioritizing competing priorities effectively
Exceptional organizational and documentation skills with a meticulous and detail-oriented approach to work
A character of humility, integrity, and patience
Proven experience and a strong drive to learn all aspects of supporting a fiber internet network as a support technician
Proficiency in networking protocols and internet functionality, encompassing the OSI model, DNS, HTTP/HTTPS, DHCP (DORA process), and the TCP/IP stack
Tenacious problem-solving skills, strong attention to detail, and results-oriented mindset
Knowledge of telecommunications products and services
Strong oral and written communication skills, with the ability to communicate clearly and effectively
Proven ability to manage multiple projects and tasks efficiently
Proficiency in using computers and applications
Demonstrated ability to work independently and in a self-disciplined environment
Commitment to continuous learning and updating technical knowledge
Preferred
Associate degree in a technical discipline or high school diploma with 1-2 years of experience in a technical support role
Technical certifications are advantageous but not mandatory
Company
IQ Fiber
IQ Fiber is a new residential fiber-optic internet provider headquartered in Jacksonville, Florida.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$150MKey Investors
SDC Capital Partners
2023-05-23Private Equity· $150M
2021-09-15Acquired
Leadership Team
Ted Schremp
President & CEO
Steb Chandor
Chief Financial Officer
Recent News
Government Technology US
2025-10-31
Seattle TechFlash
2025-07-25
Company data provided by crunchbase