NIH Federal Credit Union · 16 hours ago
Consumer Lending Advisor
Rockville,MD,US
Full-time
Hybrid
Entry, Mid Level
$26.93/hr - $33.67/hr
2+ years expNIH Federal Credit Union is dedicated to enhancing member experiences and is seeking a Consumer Lending Advisor. This role involves providing exceptional service to members, identifying their financial needs, and presenting suitable lending solutions while managing inquiries and referrals.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Actively manage inquiries, referrals and assigned leads, and connect with members within 24 hours
Consult with individuals to identify financial objectives, provide personalized and consultative approach, and advise of the best lending and product solutions
Identify cross-sell opportunities to enhance the members’ relationship with the Credit Union, meet or exceed the established productivity and service standards
Develop and maintain successful relationships with existing and prospective members
Provide exceptional member service, convey confidence and presence, create urgency, overcome objections and identify the best solutions with superior telephone etiquette
Remain positive and focused in a fast-paced, time sensitive environment, and in challenging situations
Discuss loan scenarios, product specifics, pricing, ancillary products and lending requirements, and assist members with loan applications
Keep accurate tracking and log member interactions/contacts within the lending system to ensure accuracy and understanding for others reviewing the application, and for tracking purposes
Maintain thorough knowledge of NIHFCU’s lending programs, guidelines, procedures and regulatory requirements. Demonstrate a commitment to professional ethics, comply with all compliance policies, regulations and requirements
Proactively provide feedback and make recommendations for process improvements
Qualification
Required
Minimum of a High School Diploma or Equivalent
Two (2) or more years of experience in sales and outbound calling in lending or financial institution
Solid understanding of loan products and lending guidelines, and familiarity with financial terms, practices and regulations
Excellent communication (oral and written), telephone and interpersonal skills
Highly detailed and organized with the ability to multi-task and work in a fast paced environment
Friendly, outgoing and highly motivated individual, with an accomplished ability to consistently exhibit an understanding, knowledgeable and communicative nature and who desire the opportunity to assist our members in achieving success in their financial lives and can help NIHFCU continue to make a difference
Excellent verbal, written and interpersonal skills; Ability to work as a team player in a collaborative environment
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA)
Attend all required training or complete and pass all online required training courses as applicable
Preferred
Bachelors Degree Preferred
Experience with Loan Origination Systems, Outlook, Internet and Microsoft Office
Benefits
Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits
401(K) and profit sharing
Tuition Reimbursement
Career Advancement and development
Credit Union Membership with discounted services and products
Company
NIH Federal Credit Union
Nih Federal Credit Union provides loans, credit cards and mortgages as well as online services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Juli Anne Callis
President and Chief Executive Officer
Christiana Anderson
Chief Human Resources Officer
Recent News
2023-07-07
Company data provided by crunchbase