Buffalo Run Casino & Resort · 11 hours ago
Guest Service Representative
Miami,OK,US
Full-time
Onsite
New Grad, Entry LevelBuffalo Run Casino & Resort is seeking a Guest Service Representative to provide accurate, efficient, and courteous cashier services to guests. The role involves interacting with customers, handling cash transactions, and maintaining confidentiality while adhering to all policies and procedures.
CasinoResorts
Responsibilities
Perform quality work within deadlines with or without direct supervision
Interact professionally with other team members, customers, and suppliers
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations
Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment
Adhere to all work rules, policies & procedures, and safety standards
Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction
Make changes for guests and exchange casino tokens, or redeem coupons as needed
Maintain a zero-balance cash drawer at the end of each shift
Prepare and forward all paperwork to accounting in a timely manner
Learn the duties and responsibilities of the vault clerk in order to perform vault services for guests and employees
Become knowledgeable of and perform all duties in compliance with Title 31 regulations and departmental procedures
Report all variances to the shift supervisor
Promptly and tactfully respond to guest requests and complaints, communicate all guest complaints and suggestions to the Lead Guest Services Representative
Responsible for securing and maintaining monies and other items of cash value
Be familiar with casino events and promotions in order to accurately inform guests
Comply with tip reporting procedures
Obtain and maintain a gaming license
Perform other duties as assigned
Qualification
Required
Must be at least 18 years old
High school diploma or equivalent required
Computer skills required
Must be able to obtain and maintain the required Gaming License
Requires problem solving skills, and the ability to communicate effectively
Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily
Preferred
Previous cash handling and customer service experience preferred
Company
Buffalo Run Casino & Resort
Buffalo Run Casino & Resort is a dynamic casino entertainment complex.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Browne
Chief Executive Officer
Recent News
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