Orlando Health · 1 day ago
Scheduling Coordinator - Outpatient Rehab
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expOrlando Health is a healthcare organization, and they are seeking a Scheduling Coordinator for their Outpatient Rehab department. The role involves managing patient scheduling, providing information about procedures, and ensuring excellent customer service while adhering to departmental standards.
Health CareHospitalMedicalNon Profit
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment
Consistently reviews the schedules daily and communicates all changes to appropriate staff
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary
Identifies customer service issues and resolves or initiates necessary follow-up
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary
Attends departmental meetings/in-services and participates in process improvement initiatives
Assume the responsibility for professional growth and development
Qualification
Required
High school graduate or equivalent
Must complete Orlando Health medical terminology course within 90 days of hire
One (1) year of retail, customer service or health care
Computer experience required
Benefits
Health/Dental/Vision/Life Insurance
Student loan repayment
Tuition reimbursement
FREE college education programs
Retirement savings
Paid paternity leave
Fertility benefits
Back up elder and childcare
Pet insurance
PTO/Holidays
Company
Orlando Health
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.
10001+ employees
H1B Sponsorship
Orlando Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (2)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mildred Beam
SVP, Chief Legal Strategist
Mark Jones
Executive Vice President
Recent News
Medical Xpress - latest medical and health news stories
2025-11-04
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