Planhat · 3 hours ago
Deployment Strategist
New York, NY
Full-time
Onsite
Mid LevelPlanhat is a customer platform focused on acquiring, servicing, and growing lifelong customers. The Deployment Strategist role involves understanding customers' problems and desired outcomes, and providing solutions through the Planhat platform to drive high-value outcomes for clients.
AnalyticsB2BCRMCustomer ServiceEnterprise SoftwareInformation TechnologySaaS
Responsibilities
Understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform
Act as a trusted advisor to global revenue and post sales leaders, helping them overcome commercial challenges
Manage a portfolio of clients and demonstrate success in renewals, expansions, cross sales, upsales, and churn prevention
Work hands on with a technical product and drive its adoption
Strategize with clients and ensure business impact through detailed execution
Qualification
Required
Succeeded in a ‘closing' role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
Demonstrated success in managing a portfolio
Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves
Ambition: You're ready to be a trusted advisor to global revenue and post sales leaders, and help them overcome some of their biggest commercial challenges
Driven: The magic doesn't happen with fancy slide decks; it comes down to your ‘whatever it takes' attitude. Strategizing with clients is the starting point, you're not satisfied until you've handled all the nitty gritty details that ensure the business impact is real
Flexible: You like change and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you're pitching a multiyear renewal to the CFO of an energy company
Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people
Company
Planhat
Planhat is a customer platform built to give insights, manage workflow and drive customer experience.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Sprints
2022-04-21Series A· $50M
Leadership Team
Kaveh Rostampor
CEO & Co-founder
Erik Holm
CFO
Recent News
Morningstar, Inc.
2024-12-17
2024-11-26
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