Rose Associates · 17 hours ago
Front Desk Agent - The Bayard Hotel, New York , NY
New York, NY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrRose Associates is a leading company in the real estate sector, specializing in development, management, leasing, and marketing. They are seeking a courteous and professional Front Desk Agent for The Bayard Hotel, responsible for creating a welcoming experience for guests and managing check-ins and check-outs efficiently.
Real Estate
Responsibilities
Greet guests warmly and provide a positive first impression of the hotel
Manage the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys
Respond to guest inquiries in person, by phone, and via email, providing accurate information about hotel services, amenities, and local attractions
Resolve guest concerns professionally and escalate issues to management when needed
Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
Maintain accurate records of reservations, room status, and guest accounts
Handle cash, credit card transactions, and daily balancing of the front desk drawer
Follow hotel security and safety protocols to ensure a secure environment
Assist with administrative tasks such as filing, printing reports, and updating internal systems
Promote hotel services, upgrades, and special offers when appropriate
Maintain a clean, organized, and welcoming front desk area
Must be present with the ability to move throughout the hotel, ensuring effective communication with guests, visitors, staff, and vendors
Position may be required to perform duties outside their normal responsibilities as needed
Qualification
Required
High school diploma or equivalent required
Excellent communication and interpersonal skills
Strong organizational skills with the ability to multitask and prioritize
Ability to remain calm and professional in high-pressure or fast-paced situations
Strong problem-solving skills and attention to detail
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and customer-focused attitude
Ability to stand for extended periods and perform light physical tasks as needed
Proficiency in navigating computers and hotel management software, to include Microsoft Office, MEWS, Akia, etc
Work authorization (required)
Preferred
Associate degree or hospitality coursework preferred
Previous front desk, customer service, or hospitality experience strongly preferred
FSD preferred
Company
Rose Associates
Rose Associates is a real estate firm specializing in property development, construction, and management services.
Founded in 1925
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Rose
President and CEO
Brian Peters
Chief Operating Officer
Recent News
2026-01-13
Company data provided by crunchbase