SchoolsFirst Federal Credit Union · 8 hours ago
Supervisor, Collections
Tustin, CA
Full-time
Onsite
Senior Level
$69K/yr - $103K/yr
5+ years expSchoolsFirst Federal Credit Union is dedicated to providing exceptional service to its members, and they are seeking a Supervisor for their Collections department. The role involves supervising team members, ensuring high-quality service, and managing operational goals while fostering an inclusive and supportive environment for staff development.
Finance
Responsibilities
Assists the department manager in administering the overall operation of the department in order to ensure that Members receive prompt, accurate, efficient and high quality service over the multiple contact channels offered to the Membership
Supervises team members directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff
Provides on-going coaching and counseling and establishes performance goals
Develop and mentor direct reports to deliver the highest level of Member Service through continuous quality improvement and prudent efficiency gains
Monitoring daily operational goals for service, quality and the productivity of their direct reports
Being available to answer team member questions or concerns not limited to Member escalations and providing a timely response
Completing necessary reports and providing required updates such as annual reviews, performance discussions, and one on one discussions as required by management in order to establish and fulfill performance goals
Ensure that direct reports fulfill scheduling requirements
Partnering with management on ensuring the training activities for their direct reports is fulfilled and focusing on team member career development
Contributing to department goals by managing high volumes and by developing direct reports on efficiency gains without impeding delivery of Member Service; as well as identifying initiatives for enhancements in productivity
Ensuring that department team members maintain a positive, Member focused attitude through motivation and development initiatives
When necessary be the advocate for the team member in order to ensure every opportunity for success is provided
Providing support to frontline on escalated Member concern
Providing consultative services to Members regarding credit union products and services and ensuring that team members are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement
Processing Member transactions and providing product and service information over the multiple contact channels offered
Assisting in researching, evaluating and implementing department and/or divisional projects that pertain to the scope of the department
Ensuring that direct reports are compliant with policies and procedures, audit standards, remaining current on and informed of Standard Operating Procedures (SOP)
Ensuring that all team members have adequate supplies to complete their daily requirements and job function
Staying informed of changing trends within the Credit Union movement or department specific industry and offering recommendations for change
Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff
Identifies areas to streamline department and credit union operations
Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff
May act in the capacity of the Manager in his or her absence
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualification
Required
High School Diploma or GED required
5-7 years of previous related experience required
California Property Casualty Insurance License required for supervisors within the Insurance Services department required
Company
SchoolsFirst Federal Credit Union
Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Agius
CEO
Dana Schuller
Chief Administrative Officer
Recent News
Cal State Long Beach
2023-12-22
2022-08-19
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