Emancipet · 7 hours ago
Information Systems Manager
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $125K/yr
5+ years expEmancipet is a leading non-profit veterinary care provider in the United States, dedicated to making veterinary care affordable and accessible for all. The Information Systems Manager will oversee technology initiatives, lead a team of Technology Support Specialists, and ensure the integrity and scalability of data systems to support the organization's mission.
Health CareNon ProfitPetVeterinary
No H1B
Responsibilities
Lead organizational change management for all new technology rollouts, focusing on high-quality training, clear communication, and sustainable user adoption across the organization
Architect integrations and automated data flows between core platforms including PIMS, CRM, HRIS, ERP, and Data Viz tools to ensure the 'tools talk' effectively
Manage the relationship and service delivery of all technology partners and vendors, including the strategic oversight and coordination of our MSP
Ensure operational uptime for critical infrastructure, including networking, hardware, and essential software access, serving as the senior point of escalation for complex technical issues
Oversee the full IT asset lifecycle, including procurement, deployment, and the scheduling of critical security maintenance and patching for all devices
Conduct regular site visits to audit local infrastructure and provide hands-on, in-person support
Recruit, train, and manage regional, part-time Technology Support Specialists to provide consistent, high-quality on-site and remote support for all staff
Establish standardized KPIs, SLAs, and technical documentation to ensure service excellence across the geographically distributed, hybrid, hourly team
Foster a culture of accountability, continuous improvement, and collaboration among the distributed team to prevent knowledge silos and ensure reliable regional coverage
Mentor and coach team members by identifying development areas, supporting their professional growth while aligning their work with organizational needs
Co-develop and maintain a multi-year technology roadmap with the CDFO that prioritizes long-term data integrity and scalability over short-term software features
Lead comprehensive technology audit to identify, streamline, or decommission redundant systems and reduce technical debt
Lead the technical evaluation and selection of enterprise-level tools, ensuring they are scalable, secure, and integrate with existing data sets
Partner with the RDA team to build a stable data foundation that remains consistent and actionable even as specific software tools are replaced
Advocate for 'data longevity,' ensuring organizational data is captured and preserved through every system transition, while maintaining compliance with veterinary medical record-keeping requirements
Identify and prioritize automation opportunities within departmental workflows to reduce manual tasks and improve organizational efficiency
Co-develop and implement security policies, disaster recovery plans, and business continuity strategies to protect organizational data
Develop and manage IT operational and capital expenditure budgets, prioritizing investments based on strategic impact and ROI
Conduct regular audits of systems and licensing to optimize costs and eliminate insecure or redundant technologies
Qualification
Required
Mission-driven and aligned with Emancipet's values of compassionate service, excellence, teaching & learning, and optimism
5+ years of progressive experience in IT Operations, Information Systems, Technology Management, or related technical field
2+ years experience in a people-management role; experience leading hourly, hybrid/remote, or geographically distributed teams in a hands-on environment is a Plus
A 'systems thinking' mindset, with a strong understanding of data architecture and how disparate tools connect (APIs, ETL, Integrations) to ensure long-term data integrity
A “roll-up-your-sleeves” mindset, with a willingness to step in to troubleshoot or execute technical tasks when necessary to ensure uninterrupted clinic operations
Experience managing technology in high-volume, multi-site environments (clinical, retail, or hospitality) where equipment uptime directly impacts the ability to serve clients
Strong technical understanding of modern IT infrastructure, including Microsoft 365/Azure environments, networking fundamentals, and Mobile Device Management
Knowledge of SaaS management and security best practices, including firewalls, endpoint protection, and identity management
Strong contract negotiation and vendor management experience, including managing MSPs and external contractors
Demonstrated success in leading non-technical staff through system audits, major technology transitions, or large-scale implementations from start to finish
Ability to manage a multi-year strategic roadmap while simultaneously overseeing the daily lifecycle of hardware procurement, security maintenance, and asset management
Exceptional ability to translate complex technical concepts into actionable insights for leadership and 'people-first' workflows for clinical staff
Experience with budget management, optimizing systems to increase transparency, and strengthening internal controls
Benefits
Generous Paid Time Off – 9 paid holidays and 120 hours of PTO, increasing with tenure, with the ability to roll over 40 hours each year.
401(k) Plan – Emancipet match of 50% of your contribution, up to 5% of your annual pay.
Health Insurance – 100% Emancipet-paid coverage for employees and their children, with zero co-pays, zero out-of-pocket expenses, and most common prescriptions at $0.
Dental & Vision Insurance – 100% Emancipet-paid coverage for employees and their children.
Telehealth – 100% Emancipet-paid telehealth for your entire household, partner/spouse, and all children under 26, regardless of insurance status. This provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services.
Life AD&D Insurance – 100% Emancipet-paid employee coverage, including estate planning service, travel assistance, and identity theft protection.
Voluntary Benefits – Additional coverage options, including accident, cancer, supplemental life, short- and long-term disability, and more.
Support for Your Pets - $324 per year in free services or products through Emancipet.
Company
Emancipet
Emancipet is a veterinary clinic that provides veterinary care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.06M2023-06-21Grant· $0.05M
2023-05-04Grant· $0M
2022-12-12Grant· $0.01M
Leadership Team
Amy E. Mills
Chief Executive Officer
Cynthia Crimmins
Executive Assistant To Chief Executive Officer
Recent News
Maddie's Fund
2023-11-22
Maddie's Fund
2023-11-22
Maddie's Fund
2023-11-22
Company data provided by crunchbase