Owens & Minor · 19 hours ago
Customer Advocate
Charlottesville, VA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expOwens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals. The Customer Advocate role ensures customer satisfaction with company products and services, working closely with Sales Account Executives to manage day-to-day relationships and ensure compliance with contractual agreements.
Health CareSupply Chain Management
Hiring Manager
Carri Smith
Responsibilities
Develops and maintains strong, account-specific operational processes and performance with the customer
Performs duties on-site with the customer, reacting in a timely manner to customer information and requests
Manages and ensures contract compliance to all agreed terms and conditions
Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer
Acts as liaison between the Hospital and division department heads to ensure smooth conversions
Drive conversions and manages data
Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.)
Completes Sales analysis for customers and sales teams
Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets
Manages pricing, including sharing pricing information and addressing pricing issues with customers
Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer
Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions
Evaluates usage spikes with the customer
Reviews remaining allocations with customers and sends requests for additional allocations to PAS
Converts additional Not Stocked products to Stock
Sets up new accounts/ship-to information
Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.)
Performs additional duties as directed
Qualification
Required
Bachelor's Degree
2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
Or any equivalent combination of education and experience to meet the above requirements
Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
Strong ability to use multiple systems and various report software to combine and synthesize information
Strong verbal and written communication skills
Strong influencing skills
Ability to work independently
Able to facilitate problem solving
Benefits
Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
Company
Owens & Minor
Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.1B2025-04-02Post Ipo Debt· $1B
2022-03-18Post Ipo Debt· $600M
2021-03-03Post Ipo Debt· $500M
Leadership Team
Jonathan Leon
Senior Vice President, Corporate Treasurer
Recent News
MarketScreener
2026-01-03
2026-01-03
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