Credit Union Leasing of America (CULA) · 12 hours ago
Account Manager I - WCC Collections
Las Vegas, Nevada, United States
Full-time
Onsite
Entry Level
$35K/yr - $990K/yr
1+ years expCredit Union Leasing of America (CULA) is a finance company specializing in automotive financing. They are seeking an Account Manager I to assist customers in various stages of collections, using technology and resources to resolve accounts that are 31 or more days past due.
Financial Services
Responsibilities
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency
Negotiate account payment solutions while maintaining company performance and productivity standard
Maintain accurate notes and records of all communication and actions on customer accounts
Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints
Conduct skip-tracing activity to generate potential leads on customer or collateral
Review and submit accounts for repossession activity based on mitigating factors
Accountable for reducing delinquency in department
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology
Meet quality assurance and productivity standards
Agent will need to be able to handle high volume calls in a fast-paced environment
Qualification
Required
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
Good negotiation skills; excellent telephone etiquette
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web-based applications
High School diploma or equivalent required
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required
General knowledge of collection, and repossession
Preferred
Auto collection experience
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
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