FirstService Residential · 12 hours ago
Manager, Risk Reduction
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expFirstService Residential is seeking a Manager of Risk Reduction to serve as a trusted advisor to property management teams and clients. This role involves developing risk management programs, facilitating education on loss prevention, and acting as a liaison during the claims process to ensure effective communication and service delivery during property loss events.
Property ManagementReal Estate
Responsibilities
Develop and implement a structured risk management program for our managed communities. Identify key risk areas (fire/water damage, safety and liability exposures) and devise strategies and processes to mitigate them, leveraging First Onsite and internal resources
Act as the primary liaison between our organization, our clients, and First Onsite (our disaster restoration partner) for all matters related to property restoration and repair. Cultivate a strong relationship built on trust and aligned goals: industry leading response times, priority access to resources and equipment during catastrophic events, precise cost estimates, clear communication and daily reporting on jobs, and accurate, transparent invoices. Coordinate closely with First Onsite’s team before, during and after losses to ensure seamless service
Manage educational campaigns and social events with our property managers, regional directors and the local First Onsite team to educate our teams on preparedness and prevention. Initiate pre-loss risk assessments at properties. Work with First Onsite and sited teams to conduct inspections, identify vulnerabilities and recommend best practices. Champion proactive measures like emergency response plans, maintenance check lists and recurring resident education campaigns
Communicate regularly with boards, residents, and property management teams about the risk management program and ongoing initiatives. Translate technical insurance and risk concepts into clear messages, outlining the practical benefits. Facilitate educational sessions (lunch and learns, workshops, virtual meetings) to promote awareness and adoption of best practices
Establish strong relationships with internal and external stakeholders. Internally, work closely with VPs, Regional Directors, Community Managers and local operations and maintenance teams to integrate risk management into our daily management practices. Externally, network with industry groups, insurance professionals, and risk management organizations to stay abreast of emerging trends and solutions. Leverage First Onsite and FS Insurance Brokers to design and execute risk mitigation efforts including training, simulation drill and product or technology demos for our managers and boards
Advocate for our clients during the insurance claims process to achieve fair and timely outcomes. Liaise between boards, insurance adjusters, brokers and First Onsite project managers to ensure clear and responsive communication and quick resolution of claims. Monitor claim status on larger jobs and intervene if needed to remove roadblocks, minimize claim cycle time and ensure restoration and reconstruction work meets quality standards
Work closely with our outside partners to deliver quarterly reports for the Office of the COO and regional leadership, highlighting job/claim statistics, notable jobs/case studies performed and return-on-investment of risk initiatives. Conduct a quarterly program review with executive leadership and First Onsite to evaluate results and set goals for the coming year. Discuss feedback from clients and adjust strategies to improve effectiveness (expanding the program to new regions or introducing new service offerings needed within the communities
Stay updated on industry best practices in risk management and claims handling (e.g. new insurance products, IoT sensors for leak detection, updated building codes). Continuously refine program materials and procedures to align with the highest standards. Drive special projects assigned by the SVP or COO - such as piloting new technologies, developing a claims FAQ for managers, or coordinating an annual risk summit with First Onsite and other partners. Ensure that all efforts reinforce our company's commitment to exceptional service and protection for our clients
Qualification
Required
Bachelor's degree or higher, or equivalent combination of education and experience, required
5+ years of experience in condominium, HOA or commercial property management
Proven ability to lead cross-functional efforts and influence without direct authority
Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions
Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time
Superior oral and written communication skills
Strong working knowledge of property & casualty insurance, claims processes, and risk mitigation techniques
Valid driver's license required
Preferred
Exposure to restoration services strongly preferred
Experience with insurance claim handling or risk consulting preferred
Benefits
Multiple medical plans
Dental
Vision
Life insurance
Short-term and long-term disability
Legal
Identity theft
Pet insurance
Company-paid life insurance
Employee assistance program
Paid time off
Paid holidays
Tuition reimbursement
401(k) with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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