EDB · 16 hours ago
CX Digital Success Manager
United States
Full-time
Remote
Senior Level
5+ years expEDB provides a data and AI platform that enables organizations to harness the full power of Postgres for various workloads. They are seeking a strategic Digital Customer Success Strategist to architect and lead their digital-first customer success strategy, focusing on delivering exceptional customer experiences and driving product adoption.
Big DataBusiness IntelligenceDatabaseEnterprise SoftwareHardwareOpen SourceSoftware
Responsibilities
Build and execute a comprehensive digital customer success strategy that delivers measurable impact on NRR, GRR, product adoption, and customer satisfaction across hundreds or thousands of accounts simultaneously
You'll own the tech stack, align campaigns to our established customer segmentation and journey mapping, and create automated engagement programs that feel personal at scale
Lead the integration of Totango with marketing automation tools to orchestrate multi-channel campaigns that guide customers through their lifecycle
You'll establish the playbooks, metrics, and feedback loops that enable continuous optimization
This encompasses creating automated onboarding sequences, designing in-app messaging and email nurture campaigns, and implementing early warning systems that identify at-risk customers for intervention
Develop and execute comprehensive one-to-many strategies including webinars, digital workshops, user communities, knowledge base content, video tutorials, and customer enablement programs
These initiatives should create scalable touchpoints that educate customers, drive product adoption, and foster community engagement while maintaining high satisfaction and retention rates
Define success metrics and build reporting frameworks that demonstrate the business impact of digital CS initiatives
You'll use data to identify at-risk accounts, expansion opportunities, and program effectiveness, making recommendations that shape the customer journey and ensure customers are routed to the right channel for successful outcomes
Qualification
Required
5+ years of customer success experience with at least 2 years specifically in digital CS or scaled customer programs in B2B SaaS or enterprise software environments
Deep hands-on experience with customer success platforms such as Gainsight or Totango, including journey orchestration, health scoring, and analytics capabilities
Proven expertise with marketing automation platforms like Marketo or Pardot, including campaign design, email automation, lead scoring, and integration with CRM systems
Strong analytical mindset with the ability to segment customers based on behavior, firmographics, and product usage data
Preferred
Experience in the enterprise software, database, or infrastructure technology space
Background working with technical buyer personas (developers, DBAs, architects)
Familiarity with PostgreSQL or database management ecosystems
Experience in high-growth environments
Benefits
Access to CuraLinc to aid employees in health and wellness tips and practices
Wellness Fridays extending to December 2026
Company
EDB
EDB is the leading sovereign Postgres data and AI platform.
501-1000 employees
H1B Sponsorship
EDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$67.92MKey Investors
Fidelity Ventures
2022-06-07Acquired
2019-10-18Series Unknown
2011-02-04Series Unknown· $6.1M
Leadership Team
Kevin Dallas
Chief Executive Officer
Quais Taraki
Chief Technology Officer
Recent News
2025-12-17
Company data provided by crunchbase