Cigna Healthcare · 4 hours ago
Dedicated Client Service Partner - Cigna Healthcare - Remote
United States
Full-time
Remote
Entry, Mid Level
$57K/yr - $94K/yr
2+ years expCigna Healthcare is dedicated to improving the health and vitality of those they serve. As a Dedicated Client Service Partner, you will build strong client relationships, deliver insights, and drive effective program execution while communicating with customers and managing complex needs.
Hospital & Health Care
Responsibilities
Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates
Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions
Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation
Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers
Navigate multiple Cigna systems including self‑service, claim, and tracking platforms
Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR
Qualification
Required
High School Diploma or GED required, advanced degree preferred
Professional level insurance industry experience, required
2+ years of success delivering customer and producer communications, with the ability to understand needs quickly and pivot between customer interactions and client updates, required
***External applicants must have prior experience at The Cigna Group***
Preferred
3+ years of experience with Cigna benefits, products, and services, preferred Such as: MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, ART, Salesforce, CMS, OneView, and/or Proclaim/VIPR, highly preferred
Proven ability to influence key decision-makers through strong negotiation, ambiguity navigation, and conflict‑management skills, preferred
Experience navigating Cigna's matrix partners to triage customer issues (e.g., Dental, DME, Eligibility, Appeals, HSAB, Incentives), preferred
Strong analytical skills with the ability to set targets, manage priorities, and deliver creative solutions, preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase