National Board of Chiropractic Examiners · 17 hours ago
Operations Coordinator
Greeley,CO,US
Full-time
Onsite
Entry Level
$20.10/hr - $24.12/hr
2+ years expThe National Board of Chiropractic Examiners (NBCE) is the international testing agency for the chiropractic profession. The Operations Coordinator provides support to the Test Administration Manager and Administration Department staff by performing administrative duties, assisting with exam operations, and ensuring best practices in customer service and communications with examinees.
Education Management
No H1B
Responsibilities
Provide examinee support in-person, over email, or on the phone by answering questions, troubleshooting travel delays, and assisting in rescheduling exam appointments when necessary
Monitor the front door to ensure access to authorized personnel or guests. Responsible for the security of the building during test center operation
Assist the Test Center Administrator (TCA) as needed, with registration, security, storing personal belongings, light housekeeping, providing breaks, etc
Assist in ensuring common areas are stocked and maintained (e.g., coffee bar, bathrooms, break areas)
Assist in the preparation of test site materials (e.g., rosters, incident reports)
Proctor DIM examinees, as needed
Safely operate a company van/shuttle vehicle (i.e., a vehicle with a capacity of 12 passengers or fewer, including the driver) to transport passengers
Provide timely and courteous transportation between designated pick-up and drop-off points, hotel, and NBCE on-campus test site. Communicate any delays or issues to the department manager or other designated staff
Greet passengers in a friendly, courteous, and professional manner to ensure a positive experience
Assist passengers in boarding and exiting the vehicle, including assisting with luggage and other personal items
Check the vehicle for any items left by passengers (e.g., purses, wallets, phones, electronic devices) and return them to the rightful owner or the lost and found at the NBCE assessment center
Conduct daily vehicle inspections according to policy using the checklist provided
Report any maintenance needs or mechanical issues to the department manager or other designated staff member
Ensure the vehicle is properly fueled, maintained, and the interior and exterior are clean for daily operations
Adhere to all federal, state, and local traffic laws, as well as company safety protocols and operate the vehicle in a safe and courteous manner, to ensure passenger and public safety
Follow NBCE’s Vehicle Use Policy, including reporting any traffic infractions or accidents in a timely fashion
Maintain accurate logs of trips, mileage, fuel usage, and passenger counts, and any incidents or accidents as required by Company policy
Assist the Test Administration Manager in establishing dates for each administration at Prometric Testing Center (PTC) locations for Part I, Part II, Part III, PHT, and all Specialty exams and at campus sites for Part I, Part II, Part III, and PHT exams
Assist the PTC representative with blocking seats at PTC locations for areas without campus testing centers and ensure Prometric has the correct number of seats available at each campus location for scheduling
Validate that all invoices from the employment agency correspond with time sheets. Enter the invoices and submit them in Concur for the Test Administration Manager’s review and approval
Collect receipts/documents and verify all staff expenses are submitted by test site personnel to ensure accuracy. Enter the expenses into Concur and submit them for the Test Administration Manager’s review and approval
Audit and approve all Prometric invoices after each administration and submit them to the Finance Department for processing
Run weekly reports in Learning Builder to verify the number of examines scheduled at each CBT campus testing location. Coordinate with Prometric to open or close sessions, as needed, and as directed by the Test Administration Manager
Responsible for security of all exam materials (e.g., examinee booklets, CBT rosters)
Check rosters for no shows and cancellations for all administrations and distribute them to the Testing, Administration, and Psychometrics Departments
Review all test site surveys and incident reports after each test administration and consult with the Test Administration Manager on any comments or issues that need to be addressed
Assist the Test Administration Manager with following up on corrective actions with examinees and on-site test center staff. Communicate all examinee irregularities to the Psychometric Department by the Friday after each administration so they can be placed on the watchlist and monitored during the scoring process. Upload all reports to Dropbox for the CBT test site staff and email both Part IV and CBT reports to the Executive Assistant to distribute to the Board of Directors
Assist the Test Administration Manager in developing, updating, and providing all test sites with necessary test administration materials such as manuals for security policies, registration procedures, proctor training presentations, etc
Track monthly CBT numbers for Part I, II, III, PHT, and all Specialty exams for the Test Administration Manager’s Board Reports
Distribute the annual communication to all CBT staff outlining the requirements and deadlines for Prometric recertification
Set up and tear-down tables and other equipment for conferences and special meetings, as directed
Arrange for catering, and clean up after each event operating the dishwasher, washing machine, and clothes dryer, as necessary
Coordinate resources and vendors necessary to support event operations, including the delivery of materials and supplies
Run out-of-office errands using an NBCE owned vehicle
Sort incoming and outgoing mail and deliver heavy packages / boxes to their designated department using carts and hand trunks as needed
Prepare or accept shipments in the receiving / loading area
Operate the postage machine and scale to weigh and affix sufficient postage on each piece to be mailed
Assist with inventory and ordering supplies
Order and prepare holiday greeting cards for the Testing and Executive Departments and order gifts for the Head Proctors from Harry & David
Organize and keep tidy common areas, ensuring they are well stocked with NBCE provided supplies (creamer, coffee, silverware, etc.) while also ensuring that old, broken, or otherwise unusable items are disposed of in an appropriate manner
Qualification
Required
High school diploma or equivalent
At least two (2) years of customer service and office support experience in a professional office environment such as a corporate office, assessment center, educational institution, or medical facility
Must be 18 years of age or older with at least two years of driving experience, a valid Colorado driver's license, and a satisfactory motor vehicle record
General knowledge of office procedures, advanced typing skills, and proficiency in Microsoft Suite (Word, Excel, Adobe, Outlook, Teams) or similar
Excellent verbal and written communication, as well as conflict resolution and de-escalation skills
The ability to make independent decisions when necessary
Excellent time management skills must be reliable and punctual
Visual acuity of 20/40 in at least one eye or both eyes together, with or without correction, and the ability to recognize basic traffic signal colors (i.e., red, green, amber). Must wear corrective glasses or lenses if specified on driver's license
Ability to lift and carry up to 50 pounds and be able to load and unload luggage and other personal items
Eligibility to work in the U.S. for any employer
Any offer of employment is contingent upon the candidate's satisfactory completion of the NBCE's pre-employment, post-offer screening process, including a background check (criminal history), motor vehicle record check, and drug screen
Benefits
Medical, Dental, & Vision Insurance
Telemedicine
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Life & Accidental Death & Dismemberment Insurance
Short & Long-Term Disability
Paid Family & Medical Leave (PFML)
Vacation, Sick & Holidays
Volunteer Time Off
Wellness Program
401(k) Retirement Plan
Company
National Board of Chiropractic Examiners
The National Board of Chiropractic Examiners is the trusted source of professional examination services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase