Net Friends · 1 day ago
IT Expert
NC
Full-time
Hybrid
Entry, Mid Level
2+ years expNet Friends is a company dedicated to delivering exceptional IT consultation and customer service. As an IT Expert, you will provide both remote and on-site IT support to clients, ensuring a seamless technological experience and maintaining high standards of customer service.
Cyber SecurityInformation TechnologyNetwork SecurityService Industry
Responsibilities
Provide both remote and on-site IT support to a diverse group of customers throughout the Raleigh-Durham metro area
Work confidently and independently within a team structure, supporting clients at all levels
Take full ownership of tasks and see them through to resolution
Qualification
Required
Two-year associate degree OR 2+ years related experience and/or training, specifically service industry experience, customer support, or customer-facing IT positions
Extensive Windows 10/11 Professional operating system support experience
Proficiency with macOS operating systems and hardware
Experience with Google Workspace
Experience using remote control software to provide desktop support
Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation
Experience troubleshooting technical issues involving all manner of hardware, software, server, network, and data backup configurations
Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager)
Accounts, Permissions, and Policies in an Active Directory domain environment
Professional presentation with an approachable personality
Superior customer support
Professional spoken and written communication skills, including correct usage of punctuation and grammar
The ability to pay attention to specified task duration and accurately track time
Reliable transportation
Ability to work autonomously, managing your own time to complete tasks and meet deadlines
Preferred
Microsoft Modern Desktop Administrator Associate (MDAA) certification
Microsoft tools knowledge (Azure AD, Microsoft Intune/Endpoint Manager, Microsoft 365)
Windows Server 2012-2022 operating systems
Microsoft Azure Fundamentals (AZ-900) certification
AWS certifications
Apple and Linux certifications
Network+ certification
Benefits
Company-paid health, dental, vision, disability, life, and AD&D insurance for employee, and additional health insurance plan options available
401K and Roth 401k plan with match
Monthly phone, internet, and travel stipend
Three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year
Five days of Paid Sick Leave (PSL) annually
Eight Paid Holidays
Professional development resources
Company
Net Friends
Net Friends provides managed IT services, managed infrastructure services, IT staffing, and cybersecurity for businesses of all sizes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Snyder
CEO
Joel Abney
Chief Operating Officer
Recent News
2025-02-18
Company data provided by crunchbase