Telcion Communications Group · 15 hours ago
Mid-Level IT Technician-Stockton, CA
United States
Full-time
Remote
Entry, Mid Level
$25/hr - $30/hr
2+ years expTelcion Communications Group is hiring a Mid-Level IT Technician who enjoys solving problems and delivering excellent customer service. This role involves providing on-site client support and remote helpdesk assistance, troubleshooting various IT issues, and building trust through clear communication.
CollaborationInformation TechnologyPhysical SecuritySecurity
Responsibilities
Support the on-site client and take tickets from our helpdesk queue
Troubleshoot Windows endpoints, Microsoft 365, line-of-business apps, printing, connectivity, and basic networking
Build trust through clear communication and follow-through
Notice patterns and raise ideas to fix root causes
Document your work and contribute process improvements
Qualification
Required
2-4 years IT support experience (MSP experience is a strong plus)
Solid troubleshooting: Windows, Microsoft 365, common business apps, basic networking
Clear communication in plain language
Good documentation habits and respect for process
Ability to work independently while staying connected to a remote team
Professional presence for daily client interaction
Preferred
RMM and PSA/ticketing platform experience
Azure AD/Entra ID, Intune, or similar cloud tools
Tinkering, home lab projects, or scripting that shows curiosity
Benefits
Medical
Dental
401K
PTO
And more
Company
Telcion Communications Group
Custom IT Solutions | Managed Services | Structured Cabling It can be hard to know who to trust. We get it.
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase