VC3 · 2 weeks ago
IT Systems Engineer I - Pamlico County, NC
North Carolina
Full-time
Hybrid
Entry Level
2+ years expVC3 is a company that provides Managed IT Services and solutions for municipalities and organizations. In this role, you will resolve complex technical issues and manage escalated service requests to ensure client success while adhering to VC3's standards and processes.
Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting
Responsibilities
Receive and respond to escalated service requests, incidents and change requests in a timely manner
Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
Expertise with Active Directory and Group Policy Management
Strong background working in Microsoft 365 Partner Center/Entra ID
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Participate in the on-call rotation (1 week every 3-4 months)
Additional duties as required
Qualification
Required
2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
Expertise with Active Directory and Group Policy Management
Strong background working in Microsoft 365 Partner Center/Entra ID
Receive and respond to escalated service requests, incidents and change requests in a timely manner
Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software, with an eye on our clientele's security posture
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Participate in the on-call rotation (1 week every 3-4 months)
Additional duties as required
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Preferred
CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
Go Beyond – you take that extra step to create moments that are unexpected but appreciated
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success
Benefits
Company-paid time off
Employee and Family Assistance Program
Company-matched 401(k)/RRSP plans
Leadership Academy
Monthly learning sessions
Mentorship programs
Learning reimbursements
Internal career fairs
Job shadowing
Personalized career-pathing
Company
VC3
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-07-01Debt Financing
2021-03-12Acquired
2016-02-17Series Unknown
Leadership Team
Sandy Reeser
Chief Executive Officer
Recent News
Company data provided by crunchbase