DP World · 8 hours ago
Manager, Customer Service
Fairburn, GA
Full-time
Onsite
Mid LevelDP World is a global logistics organization that is seeking a Customer Service Manager who excels in fast-paced environments. This role involves overseeing customer service operations, ensuring high levels of customer satisfaction, and coordinating with various departments to streamline operations.
GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform
Responsibilities
Responsible for the smooth day to day running of the department including all areas of customer service, KPI’s, Planning, administration, RMA administration, Supervision of Staff, Coaching and maintaining the highest possible level of customer satisfaction
Liason with all operational departments to ensure smooth information flow to and from the client
Provide on time and accurate KPI’s and other information to the Operation Manager, Operations Director / Senior Management Team and client
Ensure that client complaints are handled within 24 hours and escalated to the Operation Manager for sign off when completed and then drive forward continuous improvements throughout the operation from customer oriented issues
Ensure all work instructions and standard operating procedures are up-to date and available for all staff in the department
Other duties as assigned
Qualification
Required
Experience in a similar role preferably in a Logistic environment's
High Proficiency in MS Office (Excel, Power-point, Visio and Word)
Excellent communication, presentation and relationship building skills
Ability to work under pressure and work within and adapt to a dynamic working environment
Company
DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$100M2024-12-19Debt Financing· $100M
Leadership Team
F
Fahad AlBanna
CEO of DP World Tartus
Rizwan Soomar
CEO & MD, North Africa and Subcontinent
Recent News
2026-01-20
GlobeNewswire
2026-01-15
2026-01-07
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