Fairmont Hotels & Resorts · 12 hours ago
Assistant Front Office Manager
San Diego, CA
Full-time
Onsite
Entry, Mid Level
1+ years expFairmont Hotels & Resorts is a global network of luxury properties, and they are seeking an Assistant Front Office Manager to oversee the Front Desk and Royal Service Teams. The role involves ensuring exceptional guest service, maintaining a polished presentation in public areas, and leading a high-performing team in a luxury hotel environment.
HospitalityResorts
Responsibilities
Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service
Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required
Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness
Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support
Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand
Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day
Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service
Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles
Monitor guest feedback using insights to enhance service strategies and guest satisfaction
Respond to all internal and guest inquiries and e-mails in a timely manner
Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel
Ensure compliance with all safety, emergency, and cash-handling protocols
Other duties as assigned
Qualification
Required
Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
Passionate about luxury hospitality, team development, and creating memorable guest experiences
Flexible schedule, including evenings, weekends, and holidays, as required by business demands
Foster an inclusive environment where every individual feels valued and respected
Preferred
Degree or diploma in Hospitality Management or a related field is an asset
Benefits
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities.
Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Added luxuries to enhance your experience
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
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2025-11-08
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