Product Support Representative I jobs in United States
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FIS · 7 hours ago

Product Support Representative I

positionBolingbrook, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24.18/hr - $39.41/hr

FIS is a leading company in the finance sector that fosters growth and innovation. The Product Support Representative will provide in-depth product support to clients, handling inquiries and resolving issues related to product application and operation.

BankingFinancial ServicesFinTechPayments

Responsibilities

Handle customer inquiries and resolving support issues such as transaction inquiries and mutual fund order processing
Provide in-depth product support and research client issues
Troubleshoot problems with software applications and recommend corrective action
Document customer information and recurring technical issues to support product quality programs and product development

Qualification

Banking experienceFIS product knowledgeAnalytical skillsProblem-solving skillsTechnical backgroundFlexibility to work weekendsFINRA Series 7FINRA Series 63Communication skillsOrganizational skillsTime management skillsWork independently

Required

Prior banking or client service experience
Strong analytical, organizational and time management skills
The ability to work independently
Excellent communication and strong problem-solving skills

Preferred

Knowledge of FIS products a plus
Recent Technical Background is a plus
Flexibility to work weekends. Eligible for overtime pay
FINRA Series 7 and Series 63 ~ Please note~ If you do not have either of these, you must be willing to take the tests with a passing score within the first 90 days of employment

Benefits

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Company

FIS

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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
CEO and President
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Recent News

Business Wire
FIS Appoints Anil Chakravarthy to the Board of Directors
2026-01-23
AP News
How Norway’s ski jumping scandal led to new rules in place for the Winter Olympics
2026-01-22
Morningstar.com
Halper Sadeh LLC Encourages Fidelity National Information Services, Inc. Shareholders to Contact the Firm to Discuss Their Rights
2026-01-16
Company data provided by crunchbase