Cirrus · 2 months ago
Claim Services Account Manager
Duluth, Minnesota, United States
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $69K/yr
0+ years expCirrus Aircraft is a global leader in personal aviation, known for its innovative aircraft designs. The Claim Services Account Manager is responsible for managing warranty processes, providing expert guidance on claims, and ensuring customer satisfaction through effective communication and resolution of warranty issues.
Air TransportationIn-Flight EntertainmentService Industry
Responsibilities
Thorough understanding of aircraft warranties and maintenance contracts and what is covered
Ability to make fair and informed decisions regarding claim approvals
Review and process service claims from customers according to the policies of Cirrus
Verify the eligibility of warranty claims based on service contract specifications, warranty terms, and conditions
Provide guidance to customers on warranty coverage, including potential repairs, replacements, or refunds
Deciding whether the claim should be approved for payment, partially approved, or denied based on the findings from the adjudication process
Collaborate with internal teams and authorized service centers to ensure efficient processing and resolution of warranty issues
Maintain detailed records of warranty claims, customer communications, and service activities
Ensuring that the entire lifecycle of claim management adheres to legal requirements, industry standards, and internal policies
Efficient evaluation and allocation of claims to appropriate buckets ensure proper department is charged for approvals based on contracts and other data
Analyzing claims data to identify trends, discrepancies, and areas for process improvement
Stay updated on the latest product offerings, warranty policies, and industry best practices
Address customer complaints or concerns related to warranty services, offering solutions and escalation when necessary
Provide regular reports on warranty performance, claim trends, and customer satisfaction levels
Every service claim, whether approved or rejected, requires proper documentation. This includes claim forms, proof of purchase, customer communication, repair reports, and inspection results. The advisor is responsible for organizing and storing these documents in both physical and digital formats (if applicable) for easy retrieval
Regularly reviewing user access levels to ensure that sensitive information is only accessible by authorized personnel is critical for maintaining system security
Travel required up to 10%
Qualification
Required
Bachelor's degree Business Administration, Communication, Information Technology or related field
0-2 years' experience in customer support related field
Ability to demonstrate sound judgement and effective communication skills (written and verbal)
Ability to effectively manage stress, including competing work demands and multiple projects at the same time
Experience with one or more of the following: ERP order fulfillment, claim system and Salesforce (or related CRM)
Benefits
401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
Free Health Tracking: With rewards for meeting health goals.
Generous PTO: 120 hours accrued within the first year.
Employee Referral Bonus: For referring talented candidates.
Career Development: Tuition reimbursement and professional growth opportunities.
Exclusive Discounts: Access to partner and marketplace discounts.
Community & Engagement: Company and employee clubs at various locations.
Company
Cirrus
Cirrus Aircraft is the global leader in personal aviation.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-07-12IPO
Leadership Team
Patrick Waddick
President, Innovation & Operations
Recent News
Business Wire
2026-01-06
Morningstar.com
2025-12-17
2025-12-03
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