Fivestone Management · 9 hours ago
Late Stage Collections Specialist
Fort Worth, Texas, United States
Full-time
Onsite
Mid, Senior Level
3+ years expFivestone Management is an independent specialty finance company based in Fort Worth, Texas, focusing on personalized financial services for clients. The Late Stage Collections Specialist is responsible for managing delinquent accounts that are 60+ days past due, engaging with borrowers, negotiating payments, and coordinating workouts with Credit while ensuring compliance with regulations.
Real Estate
Responsibilities
Proactively contact borrowers on accounts 60+ days past due via phone, email, and written communication
Analyze payment history, financial condition, and collateral status to determine appropriate resolution strategy
Negotiate repayment plans, short-term forbearance, and settlements within delegated authority
Secure and monitor ACH commitments and payoff arrangements
Prepare detailed case summaries for Credit and Workout Committees
Implement approved restructures or workout plans and track ongoing compliance
Escalate non-performing files for legal action or asset recovery per policy
Coordinate with internal Legal and Asset Management on default remedies, UCC enforcement, repossession, and liquidation
Ensure documentation packages are complete for counsel and recovery vendors
Monitor timelines and costs related to legal and recovery actions
Maintain accurate notes, call logs, and payment promises in the loan servicing system
Ensure all activity complies with FDCPA, UCC, state lending laws, and company policies
Handle borrower complaints professionally and escalate to Compliance as required
Serve as the primary point of contact for distressed borrowers
De-escalate difficult conversations while protecting the company’s financial position
Educate customers on consequences of default and available resolution options
Qualification
Required
3–7+ years of experience in commercial collections, equipment finance, or specialty lending
Proven success negotiating high-balance delinquent accounts
Strong understanding of loan documentation, UCC filings, and secured collateral
Working knowledge of workout, legal, and asset recovery processes
Excellent communication, negotiation, and conflict-resolution skills
High attention to detail and strong CRM/loan system documentation discipline
Must be able to speak clearly on the phone and to fellow workers
Preferred
Preferred background in equipment finance, leasing, or asset-backed lending
Experience working with attorneys, repossession agents, and auction partners
Exposure to credit underwriting or portfolio management
Benefits
Competitive Compensation Package
Medical + Dental + Vision Coverage
401K + Company Match
Life Insurance + Long Term Disability Coverage – 100% Company Paid
Health Savings Account (HSA)
Gym Reimbursement Program
Tuition Reimbursement Program
Wellness Check Program - Insurance Premium Discounts
EAP Resources
Paid Holidays
Paid Time Off (PTO)
Company
Fivestone Management
Fivestone Management is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase