New Mexico Courts · 1 day ago
** POSITION OPEN TO INTERNAL APPLICANTS ONLY** AOC IT Business Analyst #10111073-21800 & #00044815-21800, Full-Time, Perm, Statewide, NM
New Mexico, United States
Full-time
Onsite
New Grad, Entry Level
$28.14/hr - $35.17/hrNew Mexico Courts is seeking an AOC IT Business Analyst to support the implementation of technology solutions for the judiciary. The role involves conducting advanced technology requirements analysis, collaborating with stakeholders, and optimizing business processes within the court system.
Government Administration
Responsibilities
The AOC IT Business Analyst is responsible for contributing in the implementation of technology solutions that meet the needs of both business and IT stakeholders
In support of projects, perform fit-gap analysis on requirements to determine if and how new systems and data meet the judiciary’s business needs and identify gaps that need solutions
Collaborate with project managers and developers to determine how to mitigate gaps
Lead and establish business analysis standards and documentation for IT applications
Work with the project management team in initial analysis of end user project intake requests
Gather requirements and identify solutions upon initial analysis of request and resolves problems through troubleshooting technology and technology applications
Recommends new practices, processes, systems and technologies to streamline and improve business operations
Provides Tier 1 and Tier 2 technology application break/fix support
Work with IT staff and business office customers to elicit, verify, validate requirements, and document them in a useful fashion
Documents, prioritizes, analyzes, and resolves problems to achieve full completion
Defines and executes test cases with various business process scenarios and reports issues and trends
Develops, tests, and documents revised or new business processes and trains end users
Works with end users to identify and document requirements, and streamline and improve business processes
Collaborates with stakeholders to maintain standards, implement solutions and resolve issues
Develops training manuals and procedures for judicial applications, processes and forms
Understands and applies key activities from the Software Development Lifecycle (SDLC)
Creates or assists in the creation of 'a-is' and 'to-be' process diagrams, system context diagrams, and related SDLC documents
Write SOPS and training materials and document functional processes and technical architectures
Participate in design and solution-finding efforts
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university in Business Administration or Management, Project Management, Computer Science, Information Technology, IT engineering or other directly related field
Four (4) years of directly related or relevant experience may substitute on a year for year basis
Preferred
Knowledge and proficiency in CMS and court business processes are highly desirable but not required
Demonstrate knowledge of systems analysis and design; hardware and software technical requirements and specifications; tools and techniques of troubleshooting tier-two and tier-three application support issues; understanding of the overall business and information needs of an organization in order to develop appropriate solution strategies; project planning; analysis and business risk assessments; business process redesign; and how to best support the business through the effective use of technology
Benefits
Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]
State paid life insurance, supplemental and dependent life insurance
Optional flexible spending accounts for medical, day-care, and travel expenses
Paid vacation and sick leave up to eight (8) weeks
Eleven (11) paid holidays
Up to 12 weeks of paid parental leave
Deferred Compensation 457(b) plan
Lifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]
Flexible work schedules and alternative work locations
Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM
Bilingual compensation
Training and career development opportunities
Higher education opportunities, educational leave, and tuition reimbursement
May qualify for the Public Service Loan Forgiveness Program (PSLF)
May receive overtime holiday or shift differential pay
May receive physical fitness leave
Company
New Mexico Courts
We are the Judicial Branch of Government in New Mexico, supporting the work of the New Mexico Supreme Court and the other courts across the state.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Candi Borrecco
Deputy Chief Technology Officer
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