OrthoArkansas · 14 hours ago
Patient Service Representative
Little Rock, AR
Full-time
Onsite
New Grad, Entry Level
0+ years expOrthoArkansas is a healthcare provider dedicated to patient care, and they are seeking a Patient Services Representative to be the first point of contact for patients. This role involves managing patient interactions, handling administrative duties, and ensuring a positive experience throughout the clinic visit.
Health CareMedicalSports
Responsibilities
Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive
Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately
Collect copays and handle payments with precision and care
Verify that referrals are on file when required, ensuring compliance with clinic procedures
Build and manage insurance packages with accuracy, ensuring all patient information is up to date
Collect, organize, and process charge tickets for each clinic, ensuring proper documentation
Balance TOS money at the end of each day and submit it according to clinic protocols
Provide patients with the necessary paperwork and assist them with completion as needed
Add or update patient demographic information in the system to maintain accurate records
Make Health Note calls for the next day and assist patients with completing the Health Note questionnaire
Assist Clinic Assistants with scheduling return visits and rescheduling clinics as needed
Communicate effectively with clinical staff regarding patient status, including late arrivals and any issues that may delay appointments
Contact Financial Counselors for patients who are unable to pay their balances, providing them with necessary support
Offer information and guidance to patients regarding financial options and assistance
Maintain effective communication with clinical staff to ensure smooth operations and a positive patient experience
Perform any other related duties as required or assigned to support the clinic's overall functioning
Qualification
Required
Equivalent to a high school diploma or GED, with an emphasis on office skills or related areas
0 to 6 months of related experience and/or training, or an equivalent combination of education and experience
Mental alertness and adaptability to office routines and medical office environments
Basic proficiency in 10-Key, word processing, and typing
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently and effectively in a fast-paced environment
Detail-oriented with strong organizational skills
Professionalism in interactions with patients and staff, maintaining a positive and supportive clinic atmosphere
Preferred
Previous experience in a clinical setting
Benefits
Opportunities for ongoing training to enhance administrative and customer service skills.
Company
OrthoArkansas
The OrthoArkansas take pride in trauma, rehabilitation, joint replacement, sports medicine, and work injuries, among other things.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Levi Bauer, MBA
CEO
Jennifer Bridges
Chief Financial Officer
Recent News
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