Guild Mortgage · 18 hours ago
Originating Loan Officer Assistant (L2C)
United States
Full-time
Remote
Entry Level
$36K/yr - $36K/yr
2+ years expGuild Mortgage Company, a mortgage banking firm dedicated to serving homeowners, is seeking an Originating Loan Officer Assistant. This role assists originators in building complete loan files, providing quality relations with borrowers, and ensuring compliance with lending guidelines.
Consumer LendingLendingMortgageReal Estate
Responsibilities
Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans
Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs
Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines
Develop and maintain positive relationships with all our referral sources to generate prospects for loans
Build a referral base with lead sources; Self-generate new leads and maintain established referral sources and client lists
Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process
Collect supporting documentation from borrower to include: 30-day paystubs, 2 years tax returns, Last 2 years W2’s, Award letters, disability, trust income, etc., LOE for Gaps in jobs, At initial contact with borrower provide needs list and complete application, 2 months bank statements
Obtain executed disclosures within regulations time frame
Obtain accurate AUS findings and prepare the Initial Fee Worksheet
Analyze credit report and financial scenario, determining appropriate loan product(s)
Determine (price) a profitable loan and communicate fees to ops team
Submit a complete loan package to processing
Lock in rate
Review CD to ensure fees and cash at closing are consistent with commitment to Customer: Issue Lender Credit if needed. If loan out of balance, work with processor & branch manager to request subsidy
Partners with production support teams to generate sales using company and online marketing resources. Coordinate, create, track and distribute marketing materials
Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns
Stay current with industry regulations, lending trends, and changes in mortgage guidelines
Perform any other reasonable duties required by Guild Mortgage Company or Loan Officer
Assist originator in appointment setting with prospective and new applicants
Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment
Set and confirm appointments for originator and manage calendar
Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator
Assist the originator with obtaining an accurate and thorough 1003
Analyze customer’s credit and financial scenario and determining appropriate loan product(s)
Run credit on loans assigned to an originator
Run AUS findings and prepare the Initial Fee Worksheet
Pull and prep web applications and other duties; including updating credit reports and AUS findings
Request status updates from pre-approved clients and referral sources (weekly TBD calls)
Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed
Manage monthly compliance-approved email marketing to realtors
Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies
Pricing loan in accordance with Guild’s policies and communicating fees to operations team
Quoting rates and making commitments regarding locking to customer
Maintain referral source relationships through quick response time and excellent custom service
Prepare and send thank you cards to referral sources and new clients
Collect supporting documentation from customer, gathering necessary documentation for preapproval
Act as a point of contact for the customer and referral source, keeping them informed throughout the process
Discuss product features with customer
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field
Active MLO licensing required
Ability to manage multiple priorities; strong detail orientation and highly organized
Works with a strong sense of urgency and responsiveness
Passionate about delivering excellence in customer service
Demonstrated patience and professionalism when interacting with both internal and external customers
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required
Strong verbal and written communication skills. Basic math skills
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Benefits
Medical
Dental
Vision
Life insurance
AD&D
LTD
401(k) with employer match
Company
Guild Mortgage
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-06-18Acquired
2020-10-21IPO
Leadership Team
M
Michael Lau
President & CEO
Adam O'Daniel
Senior Vice President and Chief Marketing Officer
Recent News
HousingWire.com
2026-01-06
2025-12-17
Company data provided by crunchbase