Randstad Digital Americas · 4 hours ago
Business Systems Analyst
United States
Contract
Remote
Mid Level
4+ years expRandstad Digital Americas is seeking a Business Systems Analyst to provide operational support for the Salesforce ecosystem within Executive Education. The role involves troubleshooting user access, managing data integrity tasks, and ensuring service continuity across various departments.
Information Technology & Services
Responsibilities
Provide day-to-day Tier 1 support for Salesforce and Learning Communities
Troubleshoot and resolve issues related to user access, roles, and permissions
Troubleshoot and resolve issues related to participant, faculty, guest, and staff records
Troubleshoot and resolve issues related to data discrepancies, configuration issues, and system behavior
Own cases from intake through resolution, ensuring clear documentation and communication
Manage incoming EEIT cases to ensure timely triage and prioritization
Apply defined criteria to route higher-complexity or cross-functional work to the Executive Education Release Team
Support existing intake and escalation processes and help maintain operational consistency during the backfill period
Flag trends, risks, or capacity issues to the Operations Manager, EEIT
Perform advanced Salesforce data work, including data uploads and bulk updates
Perform contact and participant merges
Perform cleanup of duplicate, test, or erroneous records
Use tools such as Dataloader.io to execute controlled data changes while maintaining data integrity
Assist with Salesforce reporting and dashboards as needed
Participate in testing and validation for fixes or release-related changes
Support post-release verification to ensure operational readiness
Work directly with Executive Education staff and program teams to resolve issues quickly and accurately
Provide clear, responsive customer service in a fast-paced, program-driven environment
Escalate blockers or risks appropriately to EEIT leadership
Qualification
Required
4-6 years of experience in Salesforce operations, systems support, or business systems analysis
Demonstrated advanced, hands-on Salesforce experience, including data management and bulk updates
Demonstrated advanced, hands-on Salesforce experience, including permissions and role-based access
Demonstrated advanced, hands-on Salesforce experience, including reporting and operational troubleshooting
Proven ability to manage a high-volume case workload independently
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Preferred
Learning Management Systems or Learning Communities
Dataloader.io
Marketing Cloud
Einstein Analytics
Experience supporting higher education or Executive Education environments
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan (all benefits are based on eligibility)
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase