Farmers Savings Bank · 18 hours ago
Customer Service Manager
Mineral Point,WI,US
Full-time
Onsite
Mid, Senior Level
1+ years expFarmers Savings Bank is dedicated to providing excellent customer service and community reinvestment. The Customer Service Manager will lead and develop a team to ensure outstanding service delivery while overseeing daily branch operations and supporting financial services activities.
BankingFinanceFinancial Services
Responsibilities
Coach and mentor branch staff, recognizing staff that perform at a high level
Hold branch staff accountable for meeting individual and branch expectations
Responsible for the oversight of the day to day operations of the branch
Provide solutions to operational issues as they arise
Complete all individual duties and responsibilities in an accurate and timely manner
Maintain advanced knowledge base of current products and services, policies and procedures
Regularly interact with customers, consistently providing high quality service
Answer the telephone in a professional manner and direct the customer to the correct area for service
Actively opening, servicing and closing accounts while providing exceptional customer service
Assist or direct customers to the appropriate person with questions regarding bank products including banking technologies
Cross sell appropriate products to perspective customers
On a daily basis perform teller duties (lobby, drive up and scanning) as needed
Active in the communication, monitoring, or enforcement of compliance and/or training standards throughout the office and organization
Participate in business development initiatives within the market/community
Assist officers in other administrative duties or projects as needed
Refer customers to the Investment Department when appropriate
Maintains professional community relations to increase the bank’s visibility and new business opportunities, and to further personal development
At any time, other duties may be required as deemed necessary to fulfill the responsibilities of this position
Qualification
Required
High School diploma or equivalent plus additional training equal to two years of college or comparable work experience
Ability to use computer and programs such as Microsoft Word, Excel, and Outlook
Strong organizational and time management skills
Ability to communicate to/with people of all skill and competency levels
Ability to manage multiple situations and projects at once
Comfortable working in energetic and rapidly changing environment
Ability to analyze and resolve situations independently using sound judgment
Preferred
Prior banking experience is preferred (1 Year)
Prior customer service experience is preferred (1 Year)
Prior supervisory experience is preferred (1 Year)
Company
Farmers Savings Bank
Farmers Savings Bank offers personal, business banking, and financial services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-20Acquired
Leadership Team
Joseph L Witmer
Chairman of the Board
Recent News
Morningstar.com
2026-01-20
Company data provided by crunchbase