UMB Bank · 12 hours ago
Loss Mitigation Specialist
Kansas City MO
Full-time
Hybrid
Mid Level
$39K/yr - $75K/yr
3+ years expUMB Bank is a financial institution seeking a Loss Mitigation Specialist to manage loss mitigation functions on consumer loan accounts. The role involves negotiating repayment options, servicing delinquent customer calls, and coordinating with various departments to address complex loan servicing needs.
BankingFinanceFinancial Services
Responsibilities
Provide oversight of assigned accounts and execute independent judgment in negotiation of repayment options, determining additional servicing steps needed, and ensure operational standards are maintained to minimize delinquency and potential losses
Service inbound/outbound delinquent customer calls to negotiate arrangements
Utilize search and locate strategies to generate contact and locate assets
Address moderately complex loan servicing needs and serve and an escalation point for other operational areas in the resolution of client/account issues
Coordinate and directs activities between branch associates, private wealth officers, customer service, and loans administration
Identify problem loans and makes recommendations to Management for Charge Off, Litigation, Repossession, and Foreclosure to Management
Fulfillment of HELOC payoff requests, processing line suspensions, and terminations
Work directly with title companies, customers, personal bankers, private wealth officers, and loans administration to ensure accuracy and timely execution of needed processing
Execution and retention of all required documentation supporting the process
Processing insurance claims on auto and real estate loss loan accounts
Evaluate loss estimates, gather all required supporting documentation, coordinate invoices and funds disbursement with customer, vendors, and loan administration
Qualification
Required
High School Diploma or equivalent and 3+ years consumer debt collection or comparable experience
Strong verbal and written communication skills
Understanding of consumer debt collection laws
Ability to evaluate customer data (credit bureaus, income ratios, etc.)
Knowledge of all structured Consumer loan products including HELOC, HELOAN, Auto, unsecured, mortgage, and other lines of credit
Strong analytical and problem-solving skills with the ability to prioritize multiple tasks; Knowledge of consumer related debt collection regulations (i.e., FDCPA, FCRA, Reg B)
Knowledge of bankruptcy, foreclosure, and repossession servicing requirements
Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc)
Benefits
Paid Time Off
A 401(k) matching program
Annual incentive pay
Paid holidays
A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings
Flexible spending
Dependent care accounts
Adoption assistance
An employee assistance program
Fitness reimbursement
Tuition reimbursement
An associate wellbeing program
An associate emergency fund
Various associate banking benefits
Company
UMB Bank
UMB Financial Corporation is a commercial bank that offers various financial services.
1001-5000 employees
H1B Sponsorship
UMB Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (20)
2023 (14)
2022 (33)
2021 (11)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$606.13M2025-05-29Post Ipo Equity· $294.53M
2024-04-29Post Ipo Equity· $201.6M
2022-09-23Post Ipo Debt· $110M
Leadership Team
Brian Hutchin
Executive Vice President, Director of Healthcare Services at UMB, Institutional Banking Division
Phillip Mason
President of Institutional Banking
Recent News
Life Insurance International
2026-01-15
2026-01-09
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