FortifyIt Technology Solutions · 1 day ago
Assistant Operations Manager
Angier, NC, US
Full-time
Onsite
Entry, Mid Level
1+ years expFortifyIt Technology Solutions is seeking an Assistant Operations Manager to support the Operations Manager in overseeing local operations. The role involves supervising Service Coordinators, managing manpower and subcontractors, and ensuring projects are completed on time and within budget while reinforcing company policies.
Computer Software
Responsibilities
Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met timely, below budget, and to the customer's satisfaction
Review workload and manage manpower effectively to meet customer commitments in a cost-effective and efficient manner, adjusting promptly to changing priorities
Assist with the oversight and management of subcontractors and the warehouse, including job site reviews, workmanship evaluation, punch list completion, purchase orders, equipment staging, and ordering stock parts
Provide direct daily supervision to Service Coordinators, assigning duties, evaluating performance, and training staff for continuous improvement
Reinforce and enforce the company’s policies and procedures across all departmental operations to ensure full compliance
Support the Operations Manager in leading the service department's growth, including managing administrative functions and supporting the Technician Training Program
Assist the Assistant Operations Manager – Field in executing the established Inventory Management protocol
Qualification
Required
High School diploma or equivalent is required
The ability to provide direct daily supervision, evaluate performance, assign duties to staff, manage manpower effectively, oversee subcontractors, and enforce company policies and procedures
The knowledge and skill to plan, implement, and execute daily schedules and project plans, ensuring all customer commitments are met timely and within budget, while promptly adjusting to changing priorities and managing warehouse operations including inventory and equipment staging
The capability to manage administrative functions, support departmental growth initiatives, assist in developing a technician training program, and work collaboratively with the Operations Manager in a hybrid, office-focused environment
Skilled in delivering responsive, high-quality customer service
Ability to identify and resolve problems
Advanced proficiency (knowledge) with Microsoft Office 365
Preferred
Associate or bachelor's degree, preferred
Combining experience in manufacturing, distribution, and service industries practices of 1 or more years with education is desirable
Prior experience in the dock and door industry is preferred
Company
FortifyIt Technology Solutions
Fortify, founded in 2019 and previously known as DuraSense, is the premier aftermarket IoT and digital platform solution for facility loading docks.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase