Red Cup IT · 16 hours ago
MSP Technical Project Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expRed Cup IT is seeking an MSP Technical Project Manager who will be responsible for planning, executing, and delivering technical projects for multiple managed services clients. The role involves acting as the primary liaison between clients and internal teams, ensuring projects are completed on time and within budget while maintaining quality and customer satisfaction.
Cloud ComputingCloud ManagementCloud SecurityCyber SecurityEnterprise Resource Planning (ERP)Information TechnologyIT ManagementSales Automation
Responsibilities
Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff
Develop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets
Facilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages
Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution
Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track
Maintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work
Own project documentation such as statements of work, change orders, project schedules, status reports, acceptance criteria, and handover documentation to support teams
Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards
Manage scope to avoid scope creep, handling change management and approvals when requirements evolve
Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders
Collaborate with account management and sales to provide project estimates, identify follow‑on opportunities, and support client roadmapping
Lead post‑project reviews and lessons learned to improve future MSP delivery practices
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience
3–5+ years of experience managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider environment
Strong understanding of core IT infrastructure concepts such as Windows Server, Active Directory, networking, firewalls, Microsoft 365, and common MSP toolsets (RMM/PSA)
Proven experience managing multiple concurrent client projects with competing priorities in a ticket‑ and SLA‑driven environment
Demonstrated proficiency with project management tools (e.g., Jira, ClickUp, Asana, or MS Project) and standard productivity tools (e.g., Excel, PowerPoint, Visio)
Excellent communication, stakeholder management, and client‑facing skills, with the ability to translate technical topics into business language
Strong organizational, analytical, and problem‑solving skills, with a track record of driving issues to resolution
Preferred
Project management certification such as PMP, PRINCE2, or Agile/Scrum credentials
Hands‑on background in systems, networking, cloud, or similar technical role within an MSP
Experience with onboarding new MSP clients and executing migration projects (e.g., M365, server/network refreshes, cloud migrations)
Familiarity with ITIL practices and service delivery processes in managed services
Company
Red Cup IT
Red Cup IT is an enterprise-grade Cybersecurity & IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Le
Founder and CEO
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