State of Maryland · 5 hours ago
OFFICE SECRETARY III
Maryland, United States
Full-time
Onsite
Mid Level
3+ years expThe Maryland Commission on Civil Rights (MCCR) is responsible for enforcing anti-discrimination and civil rights laws in Maryland. The Office Secretary III position involves providing administrative support, including handling calls and visitors, maintaining logs, and performing data entry and filing duties.
Government Administration
Responsibilities
Screens calls and visitors who are obtaining or requesting the direct attention of the supervisor; direct all other calls appropriately, greets agency visitors; handles queries to initiate communication, as appropriate, with potential complainants; prepares Intake paperwork before assigning the inquiry to the appropriate Intake staff for Intake follow-up
Conducts research on a variety of issues; composes correspondence, schedule Intake interview appointments and maintains appointment calendar for Intake staff; retrieve, extract, copy and assemble material from files as needed for the review and use of the supervisor and/or executive staff
Distributes mailings, maintains confidential files and records; exercises considerable initiative, discretion and independent judgment based on knowledge of the Intake unit’s responsibility and methods of operation; receives assignments in general terms
Enters data in three databases, Agency’s internal database (Diversalink), and two federal databases (ARC and HEMS); provide status of cases to callers; and, maintains Agency’s filing system of closed, aborted, and dual filed records in accordance with office procedures
Maintain Agency’s logs to keep track of all incoming mail, hand delivery mail and all dual filed cases received from EEOC and HUD in order to monitor the number of inquiries received
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
Three years performing secretarial or clerical work involving typing duties
Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education
Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience
Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position
Preferred
Proficient in Microsoft Office Suite, Word and Excel
Proficient in using multi-line telephone systems
Proficient in using on-line database applications
Bilingual (Spanish preferred)
Excellent oral and written communications
Benefits
STATE OF MARYLAND BENEFITS
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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