Instacart · 7 hours ago
Senior Program Manager, Consumer
United States
Full-time
Remote
Senior Level, Lead/Staff
$167K/yr - $176K/yr
8+ years expInstacart is transforming the grocery industry by providing essential services for grocery delivery. The role of Senior Program Manager involves overseeing the creative portfolio, ensuring optimal resource allocation, and managing complex programs to achieve company goals.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Provide holistic oversight of a portion of Local Produce's creative portfolio, managing the interconnected ecosystem of people, time, and budget across your assigned campaigns and initiatives—serving as 'air traffic control' to ensure optimal resource allocation and utilization
Monitor portfolio health and react quickly with solutions when projects deviate from plan, reallocating resources and adjusting scope to keep work on track while protecting team focus and preventing burnout
Lead end-to-end program management for the most complex, high-priority initiatives within your portfolio that span multiple creative disciplines, have cross-functional dependencies, involve external vendors, or are business-critical with high visibility
Develop comprehensive program plans with clear workstreams, milestones, and dependencies; coordinate across teams while managing risks, issues, and changes; and drive regular program reviews to ensure successful delivery
Provide portfolio-level and program-specific reporting that gives leadership clear visibility into creative capacity, utilization, and expenses; forecast future resource needs and evaluate tradeoffs between in-house talent, agency support, and contractors
Design and maintain portfolio management systems, dashboards, and reporting tools that enable real-time visibility into resource allocation, capacity, project status, and program health
Establish frameworks for intake, prioritization, and resource allocation that ensure your portfolio stays aligned with business goals, and determine when initiatives require dedicated program management vs. portfolio-level oversight
Partner with the Head of Creative Operations on capacity planning for Local Produce, owning capacity planning for your portfolio while maintaining a clear view of available bandwidth across all creative disciplines and proactively flagging capacity risks with recommended solutions
Translate company goals into operational objectives for your portfolio and build supportive relationships with stakeholders across Marketing, Creative, Production, and Finance
Partner with leadership to foster a positive, collaborative culture within Local Produce and encourage experimentation with new ways of working, including AI tools and emerging technologies
Qualification
Required
8-10 years of experience in Creative Operations, Production Management, or Studio Operations, with demonstrated expertise in both portfolio management and complex program management
Proven track record providing portfolio-level oversight in fast-paced creative environments—managing the ecosystem of people, time, and budget rather than individual project execution
Deep experience leading complex programs involving multiple creative disciplines, cross-functional teams, and external partners- with a focus on brand, product, and consumer
The ability to function in a highly
Strong background in capacity planning, resource forecasting, and portfolio optimization
Experience serving as 'air traffic control' for creative teams while also 'piloting' the most critical initiatives
Strong understanding of creative disciplines and how to coordinate them in complex programs
Ability to thrive in an extremely fast-paced environment, proactively identifying and implementing solutions while consistently demonstrating a high bar of excellence and polish in all deliverables
Deep hands-on experience with program management tools (e.g., Workfront, Asana, Monday.com, etc.)
Preferred
At least 3-5 years in an agency environment (advertising agency, creative agency, or production company), with experience managing both creative capacity across portfolios and leading complex, multi-workstream programs
Strong analytical skills with ability to model scenarios, forecast capacity needs, identify risks, and evaluate complex tradeoffs between speed, quality, and cost across functions
Systems thinking—ability to design portfolio management frameworks that provide visibility and enable informed decision-making
Benefits
New hire equity grant
Annual refresh grants
Highly market-competitive compensation and benefits
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
Crain's New York Business
2026-01-24
The Journal Record
2026-01-18
Company data provided by crunchbase