Tag · 8 hours ago
Account Director
Calabasas, CA
Full-time
Hybrid
Director/Executive
8+ years expTag is seeking an Account Director who will be responsible for setting service delivery expectations and establishing best practices to serve clients across multiple service offerings. The role focuses on operational excellence, continuous improvement, and team development while managing client relationships and ensuring superior service delivery.
AdvertisingMarketingMedia and Entertainment
Responsibilities
Manage the day to day client relationship
Manage the team to ensure the delivery of BAU operational excellence
Driving the quality-of-service delivery across the organization
Implement strategies to improve and standardize all aspects of operations
Execute modifications to organizational design and teams to optimize operational activity and improve client experience
Ensure operational controls and management information reporting requirements are fulfilled
Assure adherence to account plans operations team
Identify opportunities to develop the account
Minimize corporate risk and maximize returns for operations team
Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
Follow delegations of authority for operations team
Partner with functional teams to implement appropriate policies, internal controls, and reporting
Manage operations staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Investigate and resolve issues escalated by the client and communicate significant issues to the Managing Director of Operations and client services
Have a comprehensive understanding of all clients business and the impact of our services
Manage overall performance metrics of accounts/departments against contract/target or business unit metrics
Inform operations team is clear about target metrics and support their achievements
Highlight operational, compliance and financial risk areas
Manage the selection, induction, development, retention, motivation and performance of direct reports
Encourage a culture of structured succession planning and for key roles
Participate as a key project team member new business implementation
Implement the appropriate delivery model for all services/products, with a focus on lowering cost to serve
Cascade key business and organizational messages down to the associate level, per the appropriate channels
Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
Ensure that operational processes stay within agreed upon budgets and timelines
Provide training and development opportunities and serve in mentoring role for direct reports (if applicable)
Qualification
Required
A Bachelor's degree or equivalent experience is required
Over 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
4-7 years sales background or project management background
Minimum of five years' of successful financial management; understanding of how day‑to‑day and strategic decisions
Minimum 3 years experience in marketing production service delivery
Strong subject matter expertise in Sourcing, POSM, visual merchandising, printed materials
Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations
Established accomplishments in successfully growing volume, profitability and client satisfaction
Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
Proven experience in the development, implementation and management of complex multi-service solutions for clients
Preferred
Experience with Beauty brand POS Marketing highly preferred
Company
Tag
Tag is an end-to-end production company, making ideas land for every brand.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Magenta Partners
2023-03-07Acquired
2008-01-01Series Unknown
Leadership Team
Toby Codrington
Chief Executive Officer- Americas
Edward Stone
Chief Financial Officer
Recent News
2023-03-10
2023-03-08
Company data provided by crunchbase