Zillow · 2 hours ago
Data & AI Operations Manager
United States
Full-time
Remote
Senior Level
$119K/yr - $189K/yr
7+ years expZillow’s Legal & Compliance Operations team is seeking a Data & AI Operations Manager to drive how the department leverages data and automation. This role will focus on improving processes, enhancing decision-making, and collaborating with various teams to deliver impactful solutions.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Lead stakeholders through process mapping and operational improvement, prioritizing opportunities for automation and analytics based on impact, risk, and feasibility
Own the design, build, and iteration of low-code and AI-enabled workflows using tools such as n8n (a low-code automation platform), Zapier, and OpenAI Agent Builder
Translate business needs into reliable, production-grade automations, including exception handling and human-in-the-loop checkpoints
Develop and maintain evaluation sets, define quality thresholds, and run A/B tests to measure AI workflow performance
Integrate automation into dashboards and reporting, ensuring trusted, timely, and well-governed data is available to the right teams
Track and communicate the impact of automation and AI solutions on cycle time, accuracy, cost, efficiency, and risk turning results into insights and recommendations for senior stakeholders
Continuously assess new and existing applications and SaaS platforms to identify embedded or emerging AI capabilities
Lead pilots and proofs of value for new workflows or AI capabilities, defining success criteria upfront and incorporating stakeholder feedback into go-forward decisions
Provide training and enablement to Legal & Compliance teams, driving adoption and ongoing improvement
Partner with the Compliance Training team to create and incorporate AI use case specific policies and procedures into required learning programs
Qualification
Required
7+ years of experience in data operations, analytics, legal operations, or a related field, with hands-on experience designing, owning and scaling automated workflows
Proficient with low-code automation tools (e.g., Zapier, n8n) and integrating APIs and webhooks, with demonstrated ability to build reliable, supportable solutions
Experience working with AI platforms (e.g., ChatGPT Enterprise or similar large language models), including prompt design and evaluation
Familiarity with relational and semi-structured data models and the ability to translate data into decisions and prioritization; experience writing SQL and with data platforms such as Databricks is a plus
Experience with data integration tools (e.g., Airbyte), including handling schema changes and coordinating with data engineering
Familiarity with Git-based version control (e.g., GitLab) for managing low-code assets and approvals
Ability to communicate complex technical concepts clearly to legal and business stakeholders
Strong understanding of governance, privacy, and security principles, especially regarding PII and responsible AI use, and demonstrated judgment in balancing innovation with controls
Proven ability to plan and execute initiatives independently in a fast-paced environment, including end-to-end ownership from discovery through delivery and adoption
Excellent collaboration and communication skills, with a solution-oriented mindset and the ability to influence outcomes across functions without direct authority
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase