Carrier Success Associate (Chicago/San Diego) jobs in United States
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Flock Freight · 10 hours ago

Carrier Success Associate (Chicago/San Diego)

positionEncinitas, CA
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$23/hr - $24/hr

Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. As a Carrier Success Associate, you will manage carrier relationships, ensuring seamless freight movement through Flock's platform while driving measurable results in a fast-paced environment.

Freight ServiceLogisticsShippingSoftwareTransportation

Responsibilities

Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach
Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform
Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption
Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes
Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers
Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution
Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement
Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team
Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners

Qualification

Sales experienceAccount managementCommunication skillsProblem-solvingNegotiation skillsWillingness to learnOrganizational skillsDetail-orientedAdaptabilityWork ethic

Required

Bachelor's degree preferred
Previous sales, account management, or customer-facing experience preferred
Demonstrated ability to meet or exceed goals
Strong written and verbal communication skills
Confident decision-maker with solid problem-solving instincts
Strong work ethic and a willingness to learn

Benefits

Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
401(k): Flock provides access to a 401(k) retirement savings plan to help you prepare for the future.
Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Company

Flock Freight

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Flock Freight is a freight technology company that provides freight brokerage and transportation services through shared truckload shipping.
dateFounded in 2015
location
Encinitas, California, USA
people-size201-500 employees
web-link
https://www.flockfreight.com

Funding

Current Stage
Late Stage
Total Funding
$459M
Key Investors
O'Neil Strategic CapitalSoftBank Vision FundGoogle Ventures
2025-05-14Series E· $60M
2021-10-20Series D· $215M
2020-12-01Series C· $113.5M

Leadership Team

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Oren Zaslansky
Founder & CEO
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Chris Pickett
Chief Commercial Officer
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Recent News

Foundation Capital
Foundation Capital Portfolio
2025-12-15
Flock Freight
You Share a Beer, We Share a Truck: Stone Brewing Partners with Flock Freight to Optimize Shipping with Shared Truckload
2025-11-04
Flock Freight
Flock Freight Wins Fast Company’s 2025 Next Big Things in Tech Award for STL AddOns Carrier Product
2025-10-14
Company data provided by crunchbase