Feldco Windows, Siding, Doors and Roofing · 4 hours ago
Customer Operations Coordinator
Milwaukee, WI
Full-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expFeldco Windows, Siding and Doors is a leading company in the home improvement industry, recognized for its commitment to customer satisfaction. They are seeking an Operations Specialist to manage customer interactions, schedule appointments, and support team operations to ensure smooth service delivery.
Building MaterialReal Estate
Responsibilities
Calling clients to schedule service, measurement and installation appointments
Resolve product or service concerns by clarifying customer’s issues
Open and maintain customer accounts and update I.T. system
Contribute to team results by working closely with field staff and other departments
Receive, assemble, file, and organize job packets
Complete necessary paperwork and data entry to process permits and purchasing
Process on-order and completion payments for services and contracts
Notify Installation Companies of daily work and customer expectations
Answer phones to assist customers when they call
Qualification
Required
One year of customer service experience
Problem solving capabilities
Excellent communication skills
Ability to multitask
Must be a team player
Must pass background check and drug screen
Preferred
Entrepreneurial Spirit
Home improvement / construction industry experience, although not necessary
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Feldco Windows, Siding, Doors and Roofing
Feldco Windows, Siding, Doors and Roofing is a family-owned exterior remodeling company that has proudly served the Midwest since 1976.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Kindelin
Chief Financial Officer
Ronald Gerstung
Chief Operating Officer
Recent News
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