BLOCK LLP · 9 hours ago
Sales Manager
Burbank, CA
Full-time
Hybrid
Mid, Senior Level
5+ years expBLOCK LLP is seeking an experienced Sales Manager to lead and oversee their Intake Department, responsible for driving performance and improving conversion rates. The role involves coaching sales professionals and ensuring a high-quality client experience from the first point of contact.
Legal
Responsibilities
Lead, manage, and coach an intake team of in-person and remote sales professionals
Set clear performance expectations, KPIs, and accountability standards
Conduct regular team meetings, one-on-ones, and performance reviews
Train team members on consultative sales techniques and client communication
Address performance issues and support professional development
Drive conversion of inbound leads into signed clients
Monitor and improve call handling, follow-up, and close rates
Review calls, provide feedback, and implement coaching plans
Ensure consistent sales scripts, intake workflows, and best practices
Optimize response times and client experience across all intake channels
Track and analyze key intake metrics (conversion rate, call volume, response time, sign-ups, lead quality)
Prepare performance reports for leadership
Collaborate with Operations and Marketing to improve lead quality and outcomes
Implement and refine intake SOPs and sales processes
Work closely with Marketing, Pre-Litigation, and Litigation teams to ensure proper case qualification and handoff
Provide feedback on lead sources, messaging, and intake effectiveness
Ensure smooth onboarding of new clients post-sign-up
Qualification
Required
5+ years of sales experience, including high-volume inbound or consultative sales
2+ years of experience managing and coaching a sales team
Proven track record of meeting or exceeding sales goals through team leadership
Strong understanding of sales metrics, funnels, and performance management
Excellent communication, coaching, and leadership skills
Comfortable managing remote teams and distributed workflows
Experience with CRM systems, call tracking, and sales reporting tools
Preferred
Law firm or legal intake experience preferred, but not required
Benefits
Competitive base salary plus performance-based incentives
Robust PTO program (time off accrual and firm holidays)
401(k) retirement program
Bonus opportunities tied to intake performance and firm growth
Leadership role with real impact on firm revenue
Collaborative, growth-focused environment
Firm events, team outings, and celebrations
Fully stocked kitchen with snacks, drinks, and coffee
Opportunity to build, scale, and shape a high-performing intake team
Company
BLOCK LLP
We specialize in personal injury and civil litigation
11-50 employees
H1B Sponsorship
BLOCK LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Early StageLeadership Team
Alexander C. S.
Managing Partner
Company data provided by crunchbase