Toyota North America · 7 hours ago
Customer Services Administrative Specialist
Mansfield, MA
Full-time
Onsite
New Grad, Entry Level
$49K/yr - $80K/yrToyota North America is a leading brand in the automotive industry, seeking a passionate Customer Services Administrative Specialist to support their Customer Service Operations department. This role involves providing administrative support, managing dealership correspondence, and preparing performance reports to enhance customer service for dealership personnel and Toyota owners.
Manufacturing
No H1B
Responsibilities
Utilizing problem-solving skills needed to help manage business priorities and prepare monthly parts and service performance and ranking reports from different data sources
Organizing, compiling, and disseminating Parts and Service incentive tracking and ranking data to Area and dealership personnel
Work closely with TMNA Warranty department to process dealership left-off appeals, service history updates, and other inquiries
Working with the District Service and Parts Managers in the communication, gathering of documents, submission, and finalization of all dealership warranty labor rate increase requests
Handling administrative tasks for Customer Services Operations department meetings, including attending local meetings, preparing meeting recap notes, assisting with event planning, catering, and conference room scheduling
Helping to facilitate inquiries and requests from dealership Program Coordinators related to training and certification
Managing dealership correspondence, including preparing and sending monthly Customer Service letters and emails and archiving files for the department
Completing budget-related activities, such as budget tracking, monitoring and reconciling expenses, and processing technical and misc. billing to parts statements
Supporting team members in the office when projects & initiatives require additional resources
Qualification
Required
Associate's degree or higher or equivalent professional work experience
Strong MS Outlook, Excel, Word, and PowerPoint skills
Excellent organizational skills
Strong ability to multi-task on a variety of projects
Strong knowledge of supporting departments, organizations with operations policies and procedures
Experience with catering or coordinating meetings/luncheons
Preferred
Automotive experience at either the corporate or regional level
Tableau and/or Power BI Experience
Experience with creative design platforms (Canva, Publisher, iMovie, PowerPoint, etc.)
Benefits
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA
Company
Toyota North America
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story.
Founded in 1957
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
ARPA-E
2024-12-18Grant· $4.5M
Leadership Team
Tetsuo Ogawa
CEO
Brian Kursar
Group Vice President - Head of Enterprise AI
Recent News
Morningstar.com
2026-01-05
2026-01-05
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