Comcast · 6 hours ago
Sr. Manager, Membership GTM Operations
Philadelphia, PA
Full-time
Onsite
Senior Level
7+ years expComcast is a Fortune 50 leader in media and technology, driving innovation to create exceptional entertainment and online experiences. The Senior Manager, Membership GTM Operations will oversee the operational execution of Xfinity Membership, ensuring seamless customer experiences through effective campaign management and cross-functional collaboration.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Own daily operations of Xfinity Membership, including customer journey execution, workflows, KPIs, and performance tracking
Ensure operational readiness and consistency across all Membership touchpoints, channels, and experiences
Translate Membership strategy into clear operational plans, timelines, and execution roadmaps
Serve as the operational hub connecting product, marketing, sales, customer service, technology, and analytics teams
Lead campaign QA and testing processes (UAT, journey validation, offer logic, eligibility, and messaging) to minimize defects and customer friction
Oversee campaign calendars, dependencies, and launch readiness to ensure on-time, high-quality delivery
Monitor performance against KPIs and operational SLAs, identifying opportunities to optimize campaign execution and customer experience
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree in Business, Marketing, or a related field
7+ years of experience in marketing & sales, or related roles within the telecommunications industry
Proven track record of managing successful customer growth and retention strategies
Strong analytical skills with the ability to interpret market data and make data-driven decisions
Excellent leadership and team management skills
Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization
Strategic thinker with a proactive and innovative approach to problem-solving
Preferred
7-10 Years of relevant work experience
Benefits
Best-in-class Benefits
An array of options
Expert guidance
Always-on tools
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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2026-01-24
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2026-01-22
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